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- Tasks: Moderate user-generated content and ensure compliance with community guidelines.
- Company: Join a dynamic team in Lisbon, Portugal, focused on online platform integrity.
- Benefits: Competitive salary, monthly bonuses, and relocation support for international applicants.
- Why this job: Make a difference by ensuring a safe online community while developing your skills.
- Qualifications: Fluency in Dutch and English, strong moderation skills, and excellent communication.
- Other info: Work in a vibrant city with rotational shifts and great career growth opportunities.
The predicted salary is between 2000 - 2800 £ per month.
Location: Lisbon, Portugal (On-site)
Start Date: 30 April 2026
Work Schedule: 24/7 operation, Monday to Sunday (rotative shifts)
Rotational Shifts: 07:00 – 16:00, 14:00 – 23:00, 22:30 – 07:30
Days Off: 2 rotational days per week
Responsibilities:
- Review and moderate user-generated content to ensure compliance with community guidelines and local market standards.
- Apply rational decision-making and strong communication skills to handle sensitive content.
- Provide empathetic and professional responses to customer inquiries.
- Manage high-volume queues, especially during promotional seasons.
- Collaborate with colleagues and elevate complex cases when necessary.
- Maintain accurate records and uphold platform integrity.
Requirements:
- Fluency in Dutch and English (verbal and written).
- Strong moderation skills with local market expertise.
- Excellent communication and customer service abilities.
- Ability to cope with workload peaks and rotational shifts.
- Understanding of e-commerce and online platforms.
- Empathy, reliability, and rational decision-making skills.
Compensation & Benefits:
- Salary + Monthly Bonuses
- Relocation Support: From outside Portugal: shared accommodation (up to 12 months, details discussed during interview). Inside Portugal: relocation support available for Tier 1 languages (German, Nordics, Dutch). Flight ticket not included.
Content Moderation Specialist (Dutch + English) employer: Orbix
Contact Detail:
Orbix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Moderation Specialist (Dutch + English)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in moderation and communication can shine in this role, especially when dealing with sensitive content.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about the team dynamics or how they handle high-volume queues during busy periods. It shows you're thinking ahead and are serious about the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Content Moderation Specialist (Dutch + English)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Content Moderation Specialist role. Highlight your fluency in Dutch and English, and showcase any relevant experience you have in moderation or customer service.
Showcase Your Skills: We want to see your strong communication skills and decision-making abilities. Use specific examples in your application that demonstrate how you've handled sensitive content or high-pressure situations in the past.
Be Professional Yet Approachable: When writing your cover letter, strike a balance between professionalism and a friendly tone. We appreciate empathy and reliability, so let your personality shine through while keeping it suitable for a work environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Orbix
✨Know Your Content
Familiarise yourself with the community guidelines and standards relevant to the role. Understanding what constitutes acceptable content will help you demonstrate your moderation skills during the interview.
✨Showcase Your Language Skills
Since fluency in Dutch and English is crucial, be prepared to switch between the two languages seamlessly. Practise common phrases and scenarios you might encounter in moderation to show off your language prowess.
✨Demonstrate Empathy
Prepare examples of how you've handled sensitive situations in the past. Highlight your ability to provide empathetic responses, as this is key in moderating user-generated content and dealing with customer inquiries.
✨Discuss Workload Management
Be ready to talk about how you cope with high-volume queues and manage stress during peak times. Share strategies you've used in previous roles to maintain efficiency and accuracy under pressure.