At a Glance
- Tasks: Be the first point of contact for customer support and help resolve IT issues.
- Company: Join Orbits IT, a friendly and supportive team in Barry, South Wales.
- Benefits: Enjoy perks like private healthcare, gym membership, and a company pension.
- Other info: Great opportunities for career progression and further training available.
- Why this job: Kickstart your IT career with hands-on experience and mentoring from day one.
- Qualifications: GCSE English and Maths at Grade 4/C or above; eagerness to learn.
The predicted salary is between 17680 - 17680 £ per year.
Salary: £17,680 - 17,680 per year
Requirements
- Genuine interest in technology
- Enjoy helping people
- Communicate confidently and professionally
- Be comfortable speaking with customers by phone and email
- Work well as part of a team
- Be organised, reliable, and eager to learn
- Want to build a long-term career in IT
- Have achieved GCSE English and Maths at Grade 4/C or above, or Functional Skills Level 2 equivalent
- Be eligible to undertake an apprenticeship in Wales
- Not already hold a degree or higher qualification in Computer Science, Information Technology, Computing, or a closely related subject
Responsibilities
- Be the first point of contact for customer support calls and emails
- Help customers resolve IT issues through first-line support
- Log and manage support requests
- Work alongside experienced engineers on customer projects
- Carry out general administration where required
- Support the wider team with day-to-day operations
- Assist with Microsoft 365 migrations, device preparation, networking, cloud, and cybersecurity projects
Technologies
- Cloud
- Support
- Microsoft 365
- Office 365
We are Orbits IT, and we are offering a Junior IT Support Apprentice opportunity within our Service Desk team in Barry, South Wales. This apprenticeship is designed to start a long-term career in IT, combining real hands-on experience from day one with ongoing mentoring and a recognised IT qualification. You will work Monday to Friday, 37.5 hours per week, supporting a wide range of businesses while developing your skills in modern technologies including Microsoft 365, networking, cloud services, and cybersecurity. We offer a friendly, supportive team and a range of benefits including company pension, private healthcare, gym membership, home broadband contribution, staff rewards, free on-site parking, additional leave, company events, cycle to work scheme, employee discount, health and wellbeing support, private dental and medical insurance, and store discount. Many of our apprentices progress into permanent roles and continue their development through further training and industry certifications.
Junior IT Support Apprentice in Barry employer: Orbits IT
At Orbits IT, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in Barry, South Wales. Our Junior IT Support Apprentice role provides not only hands-on experience but also a pathway to a long-term career in IT, with numerous benefits such as private healthcare, gym membership, and opportunities for professional growth through training and certifications. Join us to be part of a team that values your development and well-being while you help businesses thrive with modern technology.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Apprentice in Barry
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Orbits IT.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Orbits IT is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Orbits IT, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Orbits IT directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Junior IT Support Apprentice in Barry
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Orbits IT want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Orbits IT, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Orbits IT
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
