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- Tasks: Guide clients through onboarding and ensure smooth implementation of our innovative payment solutions.
- Company: Join Orbital, a trailblazer in fintech revolutionising global payments.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be part of a mission to bridge traditional finance and blockchain technology.
- Qualifications: Experience in client onboarding and strong communication skills required.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Orbital is on an exciting mission to revolutionise global cross‑border payments by innovatively combining traditional fiat banking rails with stablecoins over blockchain rails for a variety of use cases. Our class‑leading B2B payments platform offers multi‑currency e‑money accounts (corporate IBANs) combined with a suite of digital assets services. Our company sits at the frontier of payments & fintech, intersecting blockchain and traditional (fiat) financial services, and is leading the way to bridging those two worlds for corporate enterprises globally.
Working within a fast‑growing business, you should be able to confidently take over the implementation and “after‑sales” process for Orbital branded products, ratifying the agreed deal made by sales, guiding the client (and our own internal organization) through the implementation process, and hand‑off to the service team post “go‑live”. Keeping track and making progress on the implementation pipeline, and keeping Executive Management up to date on progress with regularity.
Key responsibilities:- Building and maintaining client relationships to secure onboarding documentation professionally and efficiently.
- Own the end‑to‑end application process.
- Collecting documents and conducting a thorough analysis to ensure high‑quality handover of new applications to the compliance team.
- Maximise adoption of onboarding best‑practices through constant client interaction and feedback to decision‑makers.
- Leveraging client relationships to manage periodic reviews proficiently.
- Coordinate with sales, integrations, success, and operations to ensure a smooth transition between onboarding and go‑live.
- Continually look for process improvements.
- Perform other tasks and duties that may be assigned from time to time.
- Previous experience in client onboarding, KYC/AML new account onboarding, KYC advisory, or any related field.
- Proven experience with leading small‑medium teams to high levels of performance, building a culture of empowerment, accountability, and continuous improvement.
- Flawless English language ability with outstanding communication and presentation skills.
- Strong problem‑solving skills and willingness to roll up your sleeves.
- Positive and flexible attitude to work, particularly with new initiatives.
- Strong analytical skills, attention to detail, highly organised.
- Excellent written and spoken communication skills.
- Clear communication ability across diverse audiences.
- Exposure to working with various platforms and screening tools simultaneously to deliver excellently compiled application packs.
- Strong fact‑finding skills when analysing documents and curious when reviewing applications.
- Experience in analysing complex company legal structures.
- Understanding of risk assessment matrix.
- Ability to meet deadlines, both external and internal.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Human Resources
Onboarding Specialist employer: Orbital
Contact Detail:
Orbital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and payments space, especially those who work at Orbital or similar companies. A friendly chat can open doors and give you insider info on the onboarding process.
✨Tip Number 2
Prepare for the interview by understanding Orbital's mission and products inside out. Show us that you're not just another candidate; you’re genuinely excited about revolutionising cross-border payments!
✨Tip Number 3
Practice your communication skills! As an Onboarding Specialist, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Orbital team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Onboarding Specialist role. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role requires excellent written and spoken communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: We want to see your previous experience in client onboarding or KYC/AML processes. Be specific about your achievements and how they relate to the responsibilities of the role at Orbital.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Orbital
✨Know the Company Inside Out
Before your interview, dive deep into Orbital's mission and values. Understand how they combine traditional banking with blockchain technology. This knowledge will not only impress your interviewers but also help you articulate how your skills align with their goals.
✨Showcase Your Client Relationship Skills
As an Onboarding Specialist, building client relationships is key. Prepare examples from your past experiences where you've successfully managed client onboarding or KYC processes. Highlight your communication skills and how you’ve ensured a smooth transition for clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Orbital values strong problem-solving skills, so think of scenarios where you had to roll up your sleeves and find effective solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and how it integrates with other teams at Orbital. This shows your genuine interest in the role and helps you understand how you can contribute to continuous improvement within the company.
