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- Tasks: Guide clients through onboarding and ensure smooth implementation of our innovative payment solutions.
- Company: Join Orbital, a trailblazer in fintech revolutionising cross-border payments.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a mission to bridge traditional finance and blockchain technology.
- Qualifications: Experience in client onboarding and strong communication skills are essential.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Onboarding Specialist role at Orbital.
What is our mission? Orbital is on an exciting mission to revolutionise global crossâborder payments by innovatively combining traditional fiat banking rails with stablecoins over blockchain rails for a variety of use cases. Our classâleading B2B payments platform offers multiâcurrency eâmoney accounts (corporate IBANs) combined with a suite of digital assets services. Our company sits at the frontier of payments and fintech, intersecting blockchain and traditional (fiat) financial services, and is leading the way to bridging those two worlds for corporate enterprises globally.
What is the purpose of this role in the delivery of our mission? Working within a fastâgrowing business, you should be able to confidently take over the implementation and "afterâsales" process for Orbital branded products, ratifying the agreed deal made by sales, guiding the client (and our own internal organization) through the implementation process, and handâoff to the service team post "goâlive". Keeping track and making progress on the implementation pipeline, and keeping Executive Management up to date on progress with regularity.
Key responsibilities:
- Building and maintaining client relationships to secure onboarding documentation professionally and efficiently.
- Own the endâtoâend application process. Collecting documents and conducting a thorough analysis to ensure highâquality handover of new applications to the compliance team.
- Maximise adoption of onboarding bestâpractices through constant client interaction and feedback to decisionâmakers.
- Leveraging client relationships to manage periodic reviews proficiently.
- Coordinate with sales, integrations, success, and operations to ensure a smooth transition between onboarding and goâlive.
- Continually look for process improvements.
- Perform other tasks and duties that may be assigned from time to time.
Essential skills, qualifications and experience required:
- Previous experience in client onboarding, KYC/AML new account onboarding, KYC advisory, or any related field.
- Proven experience with leading smallâmedium teams to high levels of performance, building a culture of empowerment, accountability, and continuous improvement.
- Flawless English language ability with outstanding communication and presentation skills.
- Strong problemâsolving skills and willingness to roll up your sleeves.
- Positive and flexible attitude to work, particularly with new initiatives.
- Strong analytical skills, attention to detail, highly organised.
- Excellent written and spoken communication skills.
Desirable skills, qualifications and experience:
- Clear communication ability across diverse audiences.
- Exposure to working with various platforms and screening tools simultaneously to deliver excellently compiled application packs.
- Strong factâfinding skills when analysing documents and curious when reviewing applications.
- Experience in analysing complex company legal structures.
- Understanding of risk assessment matrix.
- Ability to meet deadlines, both external and internal.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Human Resources
Onboarding Specialist in London employer: Orbital
Contact Detail:
Orbital Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Onboarding Specialist in London
â¨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Orbital or similar companies. A friendly chat can open doors and give you insider info on the onboarding process.
â¨Tip Number 2
Prepare for the interview by understanding Orbital's mission and how your skills align with their goals. Show them youâre not just another candidate; youâre genuinely excited about revolutionising cross-border payments!
â¨Tip Number 3
Practice your communication skills! As an Onboarding Specialist, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the Orbital team.
We think you need these skills to ace Onboarding Specialist in London
Some tips for your application đŤĄ
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience you have in client onboarding or KYC/AML processes. We want to see how you've successfully navigated similar roles and what skills you bring to the table!
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Onboarding Specialist role. We love seeing candidates who understand our mission and can connect their experiences to it.
Be Clear and Concise: Your written communication skills are key for this role, so make sure your application is clear and to the point. Avoid jargon and keep your sentences straightforward. We appreciate a well-structured application thatâs easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us youâre genuinely interested in joining our team at Orbital!
How to prepare for a job interview at Orbital
â¨Know the Company Inside Out
Before your interview, make sure you understand Orbital's mission and how they are revolutionising cross-border payments. Familiarise yourself with their products and services, especially how they integrate traditional banking with blockchain technology. This knowledge will help you demonstrate your genuine interest in the role.
â¨Showcase Your Client Relationship Skills
As an Onboarding Specialist, building and maintaining client relationships is key. Prepare examples from your past experiences where you've successfully managed client interactions or resolved issues. Highlight your communication skills and how you can leverage them to ensure a smooth onboarding process.
â¨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Orbital values strong problem-solving skills, so think of scenarios where you had to roll up your sleeves and find solutions, particularly in onboarding or compliance contexts.
â¨Prepare for Process Improvement Discussions
Orbital is looking for someone who can continually seek process improvements. Come prepared with ideas on how you could enhance the onboarding experience or streamline processes. This shows that you're proactive and committed to continuous improvement, which aligns with their company culture.
