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- Tasks: Transform real estate transactions with AI solutions and ensure customer success.
- Company: Join Orbital, a fast-growing start-up revolutionising the property industry.
- Benefits: Enjoy 25 days holiday, personal development budget, and equity options.
- Why this job: Make a real impact in a dynamic environment while building strong customer relationships.
- Qualifications: 3 years in Customer Success or similar role, with excellent communication skills.
- Other info: Remote options available; we value diversity and inclusivity in our team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Orbital and help transform real estate transactions with AI-powered solutions. Orbital's mission is to make property transactions faster, smarter, and frictionâfree.
As a Customer Success Manager, you will own the endâtoâend success of a portfolio of customers, ensuring they achieve clear, measurable value from Orbital's products and become longâterm advocates. You will work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion while defining what worldâclass customer success looks like as we scale.
Responsibilities- Own customer relationships endâtoâendâfrom onboarding through renewal and expansion, acting as the primary point of contact.
- Become a product expert on Orbital Residential, Orbital Witness, and Orbital Copilot, guiding customers to the right workflows and use cases.
- Drive rapid customer activation through structured onboarding, training sessions, and earlyâstage adoption plans that optimise timeâtoâvalue.
- Build deep, trusted relationships with legal professionals and senior stakeholders, embedding Orbital as a critical part of their workflow.
- Proactively monitor customer health, usage and engagement, identifying risks early and turning opportunities into expansion and advocacy.
- Act as the voice of the customer internally, feeding insights to Product and influencing roadmap decisions.
- Help build scalable CS processes, playbooks, and best practices as Orbital continues to grow.
- 3 years of experience in Customer Success, Account Management, or a similar customerâfacing role in B2B SaaS.
- Proven ability to own customer outcomes, drive adoption, mitigate churn, and surface/close expansion opportunities.
- Exceptional communication and relationship building skills, comfortable engaging executive and operational stakeholders.
- A scaleâmindset: organized, dataâdriven, with a love for dashboards and experimentation.
- Exposure to legal, real estate, or propertyâtech industry.
- Experience managing AIâenabled products or complex software workflows.
- Experience scaling SaaS businesses backed by topâtier VCs.
- Experience shaping customer success playbooks in earlyâstage SaaS environments.
- 25 days paid holiday (plus bank holidays).
- Professional equipment and personal development budget.
- Cycleâtoâwork scheme.
- Matched pension contributions and equity options.
- Inclusive community with allâcompany offâsites, lunches and socials.
Orbital values diversity and inclusivity. We especially welcome applications from underârepresented groups in tech. Even if you do not meet every requirement, we would love to hear from you.
Employment Details: Senior Level: MidâSenior, Type: Fullâtime, Location: London, United Kingdom (Remote options available).
Apply today to join a fastâgrowing startâup that is scaling real estate law with AI.
Customer Success Manager in London employer: Orbital
Contact Detail:
Orbital Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Orbital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by knowing Orbital's products inside out. Dive into their website, read up on customer success stories, and understand how their AI solutions work. This will show you're genuinely interested and ready to hit the ground running.
â¨Tip Number 3
Showcase your relationship-building skills during interviews. Share specific examples of how you've turned challenging customer situations into success stories. This will highlight your ability to drive adoption and retention, which is key for a Customer Success Manager.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can contribute to Orbitalâs mission can leave a lasting impression.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how youâve made a difference in previous roles and how you can bring that energy to Orbital.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. Weâre looking for specific examples of how youâve driven adoption and built relationships, so donât hold back!
Be Data-Driven: Since we love a scale-mindset, include any metrics or data that showcase your achievements. Whether itâs improving customer retention rates or increasing product usage, numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at Orbital!
How to prepare for a job interview at Orbital
â¨Know the Product Inside Out
Before your interview, make sure you dive deep into Orbital's products like Residential, Witness, and Copilot. Understand their features, benefits, and how they can transform real estate transactions. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
â¨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully driven customer adoption and retention. Highlight any metrics or outcomes that showcase your ability to own customer relationships and turn challenges into opportunities. This will illustrate your fit for the Customer Success Manager position.
â¨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your exceptional communication skills to engage them in conversation. Ask insightful questions about their customer success strategies and share your thoughts on what world-class customer success looks like. This will help you stand out as a candidate who values collaboration.
â¨Demonstrate a Data-Driven Mindset
Since the role requires a scale-mindset and a love for dashboards, be prepared to discuss how you've used data to drive decisions in your previous roles. Bring examples of how you've monitored customer health and engagement, and how you've used that information to improve customer outcomes. This will show that you're aligned with Orbital's goals.
