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For Companies At a Glance
- Tasks: Transform real estate transactions with AI solutions and ensure customer success.
- Company: Join Orbital, a fast-growing start-up revolutionising the property industry.
- Benefits: Enjoy 25 days holiday, personal development budget, and equity options.
- Why this job: Make a real impact in a dynamic environment while building strong customer relationships.
- Qualifications: 3 years in Customer Success or similar role, with strong communication skills.
- Other info: Remote options available; we value diversity and inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Orbital and help transform real estate transactions with AI-powered solutions. Orbital’s mission is to make property transactions faster, smarter, and friction‑free.
Role Overview
As a Customer Success Manager, you will own the end‑to‑end success of a portfolio of customers, ensuring they achieve clear, measurable value from Orbital’s products and become long‑term advocates. You’ll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion while defining what world‑class customer success looks like as we scale.
Responsibilities
- Own customer relationships end‑to‑end—from onboarding through renewal and expansion, acting as the primary point of contact.
- Become a product expert on Orbital Residential, Orbital Witness, and Orbital Copilot, guiding customers to the right workflows and use cases.
- Drive rapid customer activation through structured onboarding, training sessions, and early‑stage adoption plans that optimise time‑to‑value.
- Build deep, trusted relationships with legal professionals and senior stakeholders, embedding Orbital as a critical part of their workflow.
- Proactively monitor customer health, usage and engagement, identifying risks early and turning opportunities into expansion and advocacy.
- Act as the voice of the customer internally, feeding insights to Product and influencing roadmap decisions.
- Help build scalable CS processes, playbooks, and best practices as Orbital continues to grow.
Qualifications – Required
- 3 years of experience in Customer Success, Account Management, or a similar customer‑facing role in B2B SaaS.
- Proven ability to own customer outcomes, drive adoption, mitigate churn, and surface/close expansion opportunities.
- Exceptional communication and relationship building skills, comfortable engaging executive and operational stakeholders.
- A scale‑mindset: organized, data‑driven, with a love for dashboards and experimentation.
Nice to Have
- Exposure to legal, real estate, or property‑tech industry.
- Experience managing AI‑enabled products or complex software workflows.
- Experience scaling SaaS businesses backed by top‑tier VCs.
- Experience shaping customer success playbooks in early‑stage SaaS environments.
Benefits
- 25 days paid holiday (plus bank holidays).
- Professional equipment and personal development budget.
- Cycle‑to‑work scheme.
- Matched pension contributions and equity options.
- Inclusive community with all‑company off‑sites, lunches and socials.
Orbital values diversity and inclusivity. We especially welcome applications from under‑represented groups in tech. Even if you do not meet every requirement, we’d love to hear from you.
Employment Details
- Senior Level: Mid‑Senior
- Type: Full‑time
- Location: London, United Kingdom (Remote options available)
Apply today to join a fast‑growing start‑up that is scaling real estate law with AI.
Customer Success Manager employer: Orbital
Contact Detail:
Orbital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Orbital. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing Orbital’s products inside out. Show us you’re not just interested in the role but also passionate about how our AI solutions can transform real estate transactions.
✨Tip Number 3
Demonstrate your customer success skills during the interview. Share specific examples of how you've driven adoption and built relationships in previous roles. We love hearing about real-world experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Orbital.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to Orbital.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples of how you’ve driven adoption and built relationships, so don’t hold back!
Be Data-Driven: Since we love a scale-mindset, include any metrics or data that showcase your achievements. Whether it’s improving customer retention rates or increasing product usage, numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Orbital!
How to prepare for a job interview at Orbital
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Orbital's products like Residential, Witness, and Copilot. Understand their features, benefits, and how they solve customer pain points. This will not only impress your interviewers but also show that you're genuinely interested in helping customers succeed with these tools.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've driven customer adoption, mitigated churn, or identified expansion opportunities. Use metrics to quantify your success, as this will demonstrate your ability to own customer outcomes effectively.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their customer success strategies and share your thoughts on what world-class customer success looks like. This will highlight your relationship-building skills and show that you’re a great fit for the role.
✨Emphasise Your Data-Driven Mindset
Since the role requires a scale-mindset and a love for dashboards, be ready to discuss how you've used data to drive decisions in your previous roles. Share examples of how you've monitored customer health and engagement, and how that informed your actions to improve customer success.
