Head of Operations in London

We’re on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world’s largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That’s where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision.

We're trusted by leading firms like Goodwin and BCLP to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that’s reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one.

The Role

As Head of Operations, you will build and run the operational engine of Orbital as we scale. This is a hands-on leadership role for a high-potential operator who thrives on execution and takes ownership in a fast-moving environment. This role blends classic B2B SaaS operations with the realities of an AI-first scaleup, where operational excellence, security, and strong internal rhythms are critical to success. This role reports directly into the COO.

What to Be Excited About

• You will own and scale core operations across the business, with particular focus on building strong foundations and enabling fast, responsible growth.

Core Ownership Areas

• Legal & Contract Operations: Own operational legal workflows including contracts, policies, and external counsel management. Manage legal agencies today, with scope to support the future hire of a General Counsel.
• Infosec, Security & IT Operations: Own security posture, compliance readiness, and internal IT operations. Manage external vendors and agencies across infosec and IT. Lay the groundwork for future hires including a Security / Infosec Lead and IT Manager.
• AI-First Internal Operations: Drive how Orbital becomes an AI-first business internally, embedding AI into workflows, decision-making, and internal processes across the organisation. Partner with stakeholders on AI governance, risk considerations, and data practices as the company scales.
• Business Operations, Reporting & OKRs: Own the core business operations cadence including planning, prioritisation, and execution support. Build and maintain business reporting, dashboards, and operational metrics that inform leadership decision-making. Own the company OKR process end-to-end, ensuring clear goals, accountability, and follow-through across teams. Drive strong internal operating rhythms and cross-functional alignment.
• Internal Communications: Drive clear, consistent internal communications that keep teams aligned, informed, and moving fast.
• Office & Workplace Operations: Line-manage the Office Manager and own the day-to-day operational environment. Build scalable office, tooling, and workplace processes that support a high-performing team.

How You’ll Operate

This is an execution-first role: you will be expected to operationalise strategy quickly and effectively. You will be trusted to run initiatives end-to-end, working closely with the COO and leadership team. You will have the space and mandate to parachute into priority business problems, helping solve key challenges as they arise and firefighting when needed to keep the company moving fast. Over time, you’ll help shape the future operating model and build out a small, high-impact operations function.

You’ll Thrive in This Role If You

• Bring raw horsepower, strong judgment, and a bias to action.
• Are excited by ambiguity and comfortable building processes from scratch.
• Have experience in at least one of the following: 3–4 years at a leading consulting firm (e.g. BCG, Accenture, EY, PwC or similar), working across a range of business and operational challenges; and/or Head of Operations experience at a scaling SaaS company (Series B+).
• Know you don’t want the traditional consulting partner track and instead want to own outcomes inside a scaleup.
• Are a natural relationship-builder who works effectively across technical and non-technical teams.
• Are hands-on, pragmatic, and focused on shipping real improvements — not perfect slide decks.
• Are high-potential and eager to take on increasing ownership and responsibility as the company scales.

Why Join Orbital

• Operate at the intersection of law, AI, and high-growth SaaS.
• Take real ownership of how the company scales operationally.
• Gain exposure to AI governance, security, and data challenges at an early-stage leader.
• Join a smart, collaborative, and ambitious team that values impact over hierarchy.

If you’re excited to build and execute in a high-impact operations role at a category-defining AI company, we’d love to hear from you.

Benefits

• Compensation: We offer a competitive starting salary in the range of £105,000 - £117,500 depending on experience. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures.
• Flexible Work: We believe in flexibility, but we’re also big on in-person collaboration. This role is based in our London office (Farringdon) four days a week.
• Preparing for your future: We match your pension contributions to help you build long-term financial security, and provide ownership in the company through options.
• Rest and Recharge: Everyone gets 25 days of paid annual leave, plus...