At a Glance
- Tasks: Coordinate daily activities at the Hire Desk and manage client enquiries.
- Company: Join Orbital Sound Ltd, a leader in professional audio equipment and services.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Flexible working hours and a dynamic environment await you.
- Why this job: Be the key contact for clients and help deliver amazing live events.
- Qualifications: Experience in rental environments is a plus, but not required.
The predicted salary is between 30000 - 42000 £ per year.
Role Overview
To coordinate and oversee the daily activities of the Hire Desk within a professional sound rental company. Acting as a key point of contact for clients and internal teams. The role is responsible for ensuring hire enquiries, quotations, invoicing, and resource allocation are handled accurately and efficiently, contributing to strong customer relationships, the smooth delivery of rental operations, creating new client relationships and opportunities.
Main Duties
- Act as a primary point of contact for hire enquiries, managing incoming calls and emails in a professional and timely manner.
- Prepare, issue, and manage accurate hire quotations, ensuring commercial and operational requirements are met.
- Oversee the invoicing of hire jobs, ensuring accuracy, completeness, and adherence to company procedures.
- Liaise proactively with clients to confirm requirements, provide updates, and resolve queries throughout the hire process.
- Input, manage, and maintain quotations within company systems.
- Maintain accurate and up-to-date hire records, including the entry of new stock into the hire management system.
- Monitor equipment availability, identifying potential conflicts and coordinating solutions.
- Arrange sub-hire of equipment when required, in line with guidance from the Rental Manager.
- Assist with purchasing of equipment as instructed, ensuring records and approvals are correctly followed.
- Attend and contribute to departmental and company meetings, including the weekly company meeting.
- Act as a deputy for the Rental Manager during periods of absence, supporting continuity of service.
General Duties
- Maintain the highest standards of customer service to continually improve the service delivered to clients.
- Ensure all work is carried out in accordance with Health & Safety regulations and safe working practices.
- Follow and adhere to all company policies, procedures, and systems.
- Maintain strict confidentiality at all times regarding the company, its suppliers, and its customers.
- Ensure all paperwork, records, and system entries are accurate, up to date, and securely stored.
- Actively participate in training and development to enhance skills and knowledge.
- Maintain clean, tidy, and organised working areas in line with company housekeeping standards.
- Proactively suggest and support improvements to efficiency, processes, and company image.
- Provide holiday and sickness cover as required.
- Undertake any other reasonable duties necessary to ensure a professional service is provided at all times.
Skills, Knowledge & Experience
- Proven experience working in a rental environment, ideally within the sound, AV, events, or technical production industry.
- Solid understanding of professional sound and/or AV equipment and its application within a rental context.
- Good practical understanding of rental desk operations, including quotations, invoicing, and equipment scheduling.
- Confident communicator with the ability to liaise effectively with clients, suppliers, and internal teams both verbally and in writing.
- Demonstrated ability to work independently, using initiative and sound judgement in a fast-paced environment.
- Strong organisational and time-management skills, with the ability to prioritise competing demands and meet deadlines.
- High level of accuracy and attention to detail when handling quotations, invoices, and system data.
- Competent numeracy and ICT skills, with experience using rental / Inventory stock systems.
- Enthusiastic, reliable, and flexible approach, with a strong customer-service mindset.
Job Type: Full-time
Experience: Not required
Employment: Full-time
Schedule: Monday-Friday 9.30 - 18:00
About Orbital Sound Ltd: Orbital Sound Ltd is a leading provider of professional audio equipment and services, supporting a wide range of live events, theatre, broadcast, and touring productions.
Rental Desk Coordinator (Sound) employer: Orbital Sound Ltd
Orbital Sound Ltd is an exceptional employer, offering a dynamic work environment where employees can thrive in the fast-paced world of professional audio equipment rental. With a strong emphasis on customer service and employee development, the company fosters a collaborative culture that encourages innovation and efficiency. Located in a vibrant area, employees benefit from opportunities to engage with diverse clients and projects, ensuring a rewarding career path in the sound and AV industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Desk Coordinator (Sound)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orbital Sound Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orbital Sound Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Desk Coordinator (Sound)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orbital Sound Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Orbital Sound Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orbital Sound Ltd!
How to prepare for a job interview at Orbital Sound Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
