At a Glance
- Tasks: Install broadband and Wi-Fi services in holiday parks, ensuring top-notch customer experiences.
- Company: Dynamic company focused on delivering high-quality connectivity solutions.
- Benefits: Competitive pay, travel opportunities, and a chance to work outdoors.
- Other info: Enjoy a flexible work environment with opportunities for personal growth.
- Why this job: Join a team that values excellence and customer satisfaction while working in beautiful locations.
- Qualifications: Experience in telecoms installations and strong communication skills are a plus.
Location: South West England, Field-based (UK-wide travel, primarily leisure parks)
Role Purpose
To deliver high-quality, customer-facing installations of broadband and Wi‑Fi services to end users within VFAST-enabled holiday and leisure parks. The role focuses on connectivity, in‑unit installations, fault resolution, and ensuring an excellent end‑user experience aligned with SLA and brand expectations.
Aligned with our Company Values:
Pace ensures we meet demand and scale delivery across parks
Excellence ensures we do it right first time and protect margin and reputation
Together ensures the field operation integrates effectively with the wider business
Key Responsibilities
End User Installations
- Install broadband services into park homes, lodges, and static caravans using a mix of:
- Wireless (PtMP / WiMAX / LTE/5G CPE)
- FTTP / Ethernet where available
- Mount and align external CPE (where required) ensuring optimal signal performance
- Run internal cabling (CAT5e/CAT6/ Fibre ) in a neat and compliant manner
- Install and configure routers, access points, and associated equipment
- Activate services and complete provisioning checks
Customer Experience
- Act as the face of the business on‑site, delivering a professional and friendly service
- Clearly explain functionality, router setup, and basic troubleshooting to end users
- Ensure customer sign‑off and satisfaction before leaving site
Fault Finding & Support
- Diagnose and resolve connectivity issues across:
- RF links (signal strength, interference, alignment)
- CPE and router configuration
- Escalate complex faults to Service Desk or engineering teams with clear diagnostics
- Perform maintenance visits and service restorations within SLA targets
Health & Safety & Compliance
- Adhere to all H&S requirements including:
- Working at height (ladders, external mounting)
- Electrical safety
- Safe cable routing and fixing
- Ensure all installations meet company and regulatory standards
- Maintain tools, PPE, and company vehicle in safe working order
Documentation & Reporting
- Complete installation records, photos, and test results via job management systems
- Accurately record materials used and time on site
- Provide feedback on recurring issues, installation challenges, or product improvements
Key Skills & Experience
- Understanding of telecoms or ISP field installations (wireless or fixed line)
- Understanding of:
- Wireless technologies
- Practical installation skills (drilling, mounting, cabling)
- Customer‑facing experience with good communication skills
- Full UK driving licence
- Experience with WiMAX / outdoor wireless deployments
- Experience in holiday park or MDUs (multi‑dwelling units)
- Basic understanding of RF troubleshooting tools
- Certifications (e.g. ECS, Working at Height, IPAF – beneficial but not essential)
Key Behaviours
- Customer-first mindset with strong interpersonal skills
- Practical, problem‑solving approach in varied environments
- Ability to work independently and manage workload effectively
- Flexible and responsive to changing schedules and priorities
- High attention to quality and installation standards
Installation Field Engineer employer: Orbital Net
At Orbital Net, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Regional Field Engineering Lead, you will not only have the opportunity to lead a talented team but also benefit from ongoing professional development and mentorship in a dynamic environment. Our commitment to safety, quality, and employee growth ensures that you will find meaningful and rewarding employment while contributing to cutting-edge projects across the VFAST network.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Field Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Orbital Net and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Orbital Net.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Installation Field Engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Orbital Net.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Orbital Net.
How to prepare for a job interview at Orbital Net
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
