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- Tasks: Engage with customers through calls, providing exceptional service and support for financial wellbeing.
- Company: Join Orbit Credit Services, a vibrant team dedicated to 5-star customer service.
- Benefits: Enjoy competitive pay, 31 days holiday, and fun seasonal events.
- Other info: Diverse and inclusive workplace with excellent career progression.
- Why this job: Kickstart your career in customer service with comprehensive training and growth opportunities.
- Qualifications: No experience needed; just a passion for helping others and a positive attitude.
The predicted salary is between 20316 - 28776 £ per year.
Are you experienced in customer service and looking for an exciting and rewarding role which you can develop in?
Are you working in a Customer Service environment, in retail, hospitality, or in care?
If so, this could be your next move!
Orbit Credit Services are on the lookout for Call Centre Agents to join our team in Telford, on the 23rd March 2026!
The role:
As a Call Centre Agent at Orbit Credit Services, you will support customers to achieve financial wellbeing. You\’ll speak to customers on inbound and outbound calls, providing exceptional customer service. You will support potentially vulnerable customers to deliver solutions with care and empathy.
This is a full time role with shifts to be worked Monday to Friday between 8am & 8pm, and only 1 in 3 Saturday\’s per month!
We want to set you up for success, so full training is provided by our dedicated in house team. The initial training period lasts for 3 weeks.
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 200 people working with us at our Telford office.
Orbit are based in the town centre, around a 10 minute walk away from the train station and 10-15 minute walk from the bus station.
Salary and Benefits:
- Salary from £25,396 based on experience
- 31 days holiday (pro rata) – including all bank holidays
- Summer and Christmas Parties, plus Seasonal fun events
- Annual salary review
- Company funded Health & Wellbeing Initiatives
- Access to free financial, health and wellbeing support
- Additional holiday entitlement following your 3 year anniversary
- Access to cycle to work scheme and gym discounts
If this sounds like a match for you, please apply to join our fantastic team!
Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
We are proud to announce that Encore Capital Group, which \’Wescot/Cabot/Orbit/DLC\’ is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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Call Center Representative employer: Orbit
Contact Detail:
Orbit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your soft skills! As a Call Centre Representative, empathy and communication are key. Be ready to share examples from your past experiences where you've demonstrated these skills, especially in challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Orbit team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Center Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for at Orbit.
Show Your Enthusiasm: We love team players who are passionate about providing 5-star customer service. Let your personality shine through in your application – show us why you’re excited about joining our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills right from the start!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Orbit
✨Know Your Stuff
Before the interview, make sure you understand what Orbit Credit Services does and the role of a Call Centre Representative. Familiarise yourself with their services and think about how your previous customer service experience can relate to helping customers achieve financial wellbeing.
✨Showcase Your Empathy
Since you'll be dealing with potentially vulnerable customers, it's crucial to demonstrate your ability to handle calls with care and empathy. Prepare examples from your past experiences where you've successfully supported customers in challenging situations.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work varied shifts. Highlight your adaptability and how you can meet the needs of different clients, as this is essential for the role at Orbit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.