At a Glance
- Tasks: Engage with customers through calls, providing exceptional service and support for financial wellbeing.
- Company: Join Orbit Credit Services, a vibrant team dedicated to 5-star customer service.
- Benefits: Enjoy competitive pay, 31 days holiday, and fun seasonal events.
- Other info: Diverse and inclusive workplace with excellent career progression.
- Why this job: Kickstart your career in customer service with comprehensive training and growth opportunities.
- Qualifications: No experience needed; just a passion for helping others and a positive attitude.
The predicted salary is between 20316 - 28776 £ per year.
Are you experienced in customer service and looking for an exciting and rewarding role which you can develop in?
Are you working in a Customer Service environment, in retail, hospitality, or in care?
If so, this could be your next move!
Orbit Credit Services are on the lookout for Call Centre Agents to join our team in Telford, on the 23rd March 2026!
The role:
As a Call Centre Agent at Orbit Credit Services, you will support customers to achieve financial wellbeing. You\'ll speak to customers on inbound and outbound calls, providing exceptional customer service. You will support potentially vulnerable customers to deliver solutions with care and empathy.
This is a full time role with shifts to be worked Monday to Friday between 8am & 8pm, and only 1 in 3 Saturday\'s per month!
We want to set you up for success, so full training is provided by our dedicated in house team. The initial training period lasts for 3 weeks.
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 200 people working with us at our Telford office.
Orbit are based in the town centre, around a 10 minute walk away from the train station and 10-15 minute walk from the bus station.
Salary and Benefits:
- Salary from £25,396 based on experience
- 31 days holiday (pro rata) - including all bank holidays
- Summer and Christmas Parties, plus Seasonal fun events
- Annual salary review
- Company funded Health & Wellbeing Initiatives
- Access to free financial, health and wellbeing support
- Additional holiday entitlement following your 3 year anniversary
- Access to cycle to work scheme and gym discounts
If this sounds like a match for you, please apply to join our fantastic team!
Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
We are proud to announce that Encore Capital Group, which \'Wescot/Cabot/Orbit/DLC\' is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Call Center Representative in Telford employer: Orbit
Orbit Credit Services is an exceptional employer located in the heart of Telford, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits such as 31 days of holiday, company-funded health initiatives, and engaging seasonal events, we foster a supportive environment for our team members. Our structured training programme ensures that both new and experienced customer service professionals can thrive and grow within our rapidly expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Representative in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orbit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orbit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Representative in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orbit:Your cover letter is your chance to shine! Tell us why you want to work at Orbit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orbit!
How to prepare for a job interview at Orbit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
