Orbit Mobile is looking for a hands-on Product & Operations Lead to own the travel eSIM product end-to-end from defining requirements and translating marketing vision into technical specs, through hands-on QA, to running the day-to-day technology operations that keep the business running.
About the Role
This is a hybrid role split across two pillars: Product and Operations.
Responsibilities
- Product Responsibilities
- Understand marketing language and translate campaign and positioning concepts into clear, actionable product requirements.
- Write detailed Product Requirements Documents, PRDs, and hand them off to the technical team for development and configuration.
- Conduct hands-on quality assurance across both the mobile app and website — functional testing, regression testing, and UAT before release.
- Work closely with technical, marketing, and commercial teams to ensure product features meet business and customer needs.
- Operations Responsibilities
- Administer Microsoft 365, including users, licensing, and security settings.
- Manage websites, domains, and Cloudflare configuration.
- Monitor systems in coordination with the managed services team — identify issues, diagnose root cause, and drive resolution to keep systems up and running.
- Build spreadsheets and dashboards for operational tracking.
- Prepare executive-level presentations for leadership reporting.
- Have some hands-on experience with AI tools, and a willingness to continue learning and adopting new AI tools.
- Understanding of CRM systems.
- Understanding of eSIM technology.
- Understanding of multi-aggregator platforms.
- Understanding of Online Charging Systems, OCS.
Qualifications
- Proven experience in a product management and/or IT operations role, ideally in travel eSim, telecom, MVNO, or digital services.
- Strong written communication skills , able to turn business and marketing requirements into structured PRDs.
- Hands-on QA experience with mobile apps and websites.
- Proficiency with Microsoft 365 administration, domain and DNS management, and Cloudflare.
- Strong Excel/spreadsheet and PowerPoint skills, with experience presenting to executives.
- Comfortable working cross-functionally with technical, marketing, and managed services teams.
- Can work under stress
Required Skills
- Product management in travel eSim, telecom, MVNO, or digital services.
- Writing structured Product Requirements Documents (PRDs).
- Quality assurance for mobile apps and websites.
- Microsoft 365 administration.
- Domain and DNS management.
- Cloudflare configuration and management.
- PowerPoint skills and executive-level presentation preparation.
- Cross-functional collaboration with technical, marketing, and managed services teams.
- Ability to work under stress.
Preferred Skills
- Experience specifically in travel eSIM.
- Experience in telecom or MVNO environments.
- Understanding of CRM systems.
- Understanding of eSIM technology.
- Understanding of multi-aggregator platforms.
- Understanding of Online Charging Systems, OCS.
- Hands-on experience with AI tools and willingness to continue learning and adopting new AI tools.
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Product Specialist employer: Orbit Mobile Travel eSIM
At Orbit Mobile, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and a focus on leveraging cutting-edge technology to enhance customer experiences in the travel industry. Located in a vibrant area, we offer a dynamic environment where your contributions directly impact customer satisfaction and the overall success of our digital initiatives.
