Orbit Mobile Travel eSIM is seeking a hands-on Digital Customer Experience Manager to help build the future of customer experience. This is not a traditional contact centre role; the priority is a simple, proactive experience that reduces the need for support across app, website, onboarding, activation, self-service and refunds.
You will own the end-to-end journey, use data, AI and automation to identify friction, improve conversion and retention, and lead cross-functional work with product,
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CX Architect: AI-Driven Digital Travel Experience employer: Orbit Mobile Travel eSIM
At Orbit Mobile, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and a focus on leveraging cutting-edge technology to enhance customer experiences in the travel industry. Located in a vibrant area, we offer a dynamic environment where your contributions directly impact customer satisfaction and the overall success of our digital initiatives.
