At a Glance
- Tasks: Support the Customer Care Team by managing customer communications and tracking defects.
- Company: Join Orbit Homes, committed to building 5,700 affordable homes by 2030.
- Benefits: Flexible working, inclusive culture, and wellbeing programmes for you and your loved ones.
- Other info: 12-month fixed-term contract with opportunities for personal growth.
- Why this job: Make a real difference in customer service while gaining valuable experience.
- Qualifications: Strong computer skills, excellent communication, and teamwork abilities required.
The predicted salary is between 25000 - 30000 £ per year.
The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period. This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way. This is a 12 Month Fixed Term Contract Opportunity.
What you'll achieve:
- The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments.
- The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.
- Act as a first point of contact for customers reporting defects via telephone, email and internal systems; respond to customer enquiries in a timely, professional and empathetic manner.
- Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate.
- Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded.
- Liaise with contractors and suppliers to arrange inspections and remedial works.
- Coordinate customer appointments and access arrangements, working closely with site teams where required.
- Monitor contractor attendance, progress and completion updates, ensuring systems are kept current.
What you'll bring:
Essential skills:
- High level of computer literacy including speed and accuracy of typing.
- Excellent literacy and numeracy skills.
- Ability to interpret data and produce summary reports.
- Excellent team working and communication skills.
- Competent IT skills especially in Excel and Teams.
- Excellent interpersonal skills and ability to develop constructive, positive relationships.
Desirable skills:
- Use of CRM system/use of D365.
- Experience in a New Build/Developer environment.
A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Customer Care Administrator - Fixed Term Contract in West Malling employer: Orbit Group
Orbit Homes is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture where team collaboration and communication are key. With flexible working opportunities and a commitment to building affordable homes sustainably, employees can find meaningful purpose in their roles while contributing to the community. Join us in making a difference as we strive to create a positive impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator - Fixed Term Contract in West Malling
✨Tip Number 1
Get to know the company! Research Orbit Homes and their mission to build affordable homes. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Care Administrator, you'll need to be empathetic and professional. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Orbit Homes.
We think you need these skills to ace Customer Care Administrator - Fixed Term Contract in West Malling
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Care Administrator role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent literacy and interpersonal skills in your application. Use clear and concise language to show us you can communicate effectively.
Highlight Your Tech Savvy:Mention your computer literacy and any experience with CRM systems or Excel. We love candidates who are comfortable with technology, so don’t shy away from showcasing your skills in this area!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Orbit Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Administrator role. Familiarise yourself with the key responsibilities like logging defects and coordinating with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, be prepared to discuss your previous experiences where you've successfully managed customer expectations. Use specific examples to highlight your empathetic approach and how you resolved issues effectively.
✨Demonstrate Your IT Proficiency
With a high level of computer literacy being essential, brush up on your skills in Excel and any CRM systems you’ve used before. Be ready to talk about how you've used these tools in past roles to manage data or improve processes, as this will show you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture at Orbit Homes, and how they measure success in this role. This not only shows your interest but also helps you gauge if it’s the right fit for you.
