At a Glance
- Tasks: Support the Customer Care Team by managing customer communications and tracking home defects.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Competitive salary, 27 days annual leave, bonus opportunities, and flexible working.
- Other info: Great career development opportunities in a supportive and inclusive environment.
- Why this job: Make a real difference in people's lives by ensuring they have a great home experience.
- Qualifications: Strong computer skills, excellent communication, and ability to work well in a team.
The predicted salary is between 25422 - 30506 £ per year.
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period. This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.
What you'll achieve:
- The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments.
- The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.
- Act as a first point of contact for customers reporting defects via telephone, email and internal systems; respond to customer enquiries in a timely, professional and empathetic manner.
- Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate.
- Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded.
- Liaise with contractors and suppliers to arrange inspections and remedial works.
- Coordinate customer appointments and access arrangements, working closely with site teams where required.
- Monitor contractor attendance, progress and completion updates, ensuring systems are kept current.
What you'll bring:
Essential skills:
- High level of computer literacy including speed and accuracy of typing
- Excellent literacy and numeracy skills
- Ability to interpret data and produce summary reports
- Excellent team working and communication skills
- Competent IT skills especially in Excel and Teams
- Excellent interpersonal skills and ability to develop constructive, positive relationships
Desirable skills:
- Use of CRM system/use of D365
£25,422 - £30,506/annum • 27 Days Annual Leave • Bonus opportunities • Experience in a New Build/Developer environment
Why Orbit?
Choosing us means being rewarded in every sense. We offer a rewarding experience, inclusive benefits, and wellbeing programmes designed to help you and your loved ones thrive. We provide flexible working opportunities for many roles and opportunities to learn and develop at every stage of your career.
How we hire:
We aim to make our hiring process simple and fair: Online application • Interview(s) • Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and, as such, certain roles will be subject to a DBS check.
Customer Care Administrator in Welton employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture fosters personal and professional growth, offering flexible working opportunities and comprehensive wellbeing programmes to support our employees and their families. Join us in making a difference as a Customer Care Administrator, where your contributions will directly impact the lives of over 100,000 residents in our homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Welton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orbit Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orbit Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Administrator in Welton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orbit Group:Your cover letter is your chance to shine! Tell us why you want to work at Orbit Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orbit Group!
How to prepare for a job interview at Orbit Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
