Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in housing accommodation across Coventry and Warwickshire, resolving issues and leading meetings.
- Company: Join Orbit, a leading UK housing group dedicated to affordable living and thriving communities.
- Benefits: Enjoy flexible working, wellbeing programmes, and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in supported housing, excellent communication skills, and own transport are essential.
- Other info: This is a 12-month contract role with potential for career progression.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role:
- 12 month contract available. Own transport essential.
- Multi-sited role across the Coventry and Warwickshire area, we are looking for a customer-focused individual to provide excellent service to customers in supported housing accommodation.
- Travel will focus regularly on the Coventry, Warwickshire and surrounding areas.
- The Supported Housing team work together to ensure support across the whole portfolio. Overnight stays will be covered.
- This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve:
- Work in an agile manner, covering schemes across Coventry and Warwickshire, working onsite, from home and in local offices. (own transport essential)
- Proactively work with managing agents, dealing with and resolving issues.
- Lead multi-agency meetings and engage effectively with support providers in the area.
- Ensure all schemes are managed in line with policy and procedure.
What you'll bring:
- Essential skills:
- Understanding of Supported housing, some experience of contract management / working with external agencies.
- Excellent communication and relationship building skills.
- Strong customer focus to negotiate and resolve customers.
- Advocate of Independent Living.
- Good PC skills and competent with MS Office.
- Own transport.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles.
- A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
- For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
How we hire:
- We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Supported Housing Officer employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Officer
✨Tip Number 1
Familiarise yourself with the principles of supported housing and the specific needs of the communities in Coventry and Warwickshire. Understanding local issues and how they affect residents will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in supported housing. Attend local community events or workshops to build relationships and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with contract management and working with external agencies. Be ready to provide examples of how you've successfully navigated challenges in similar roles, as this will demonstrate your capability.
✨Tip Number 4
Showcase your communication and relationship-building skills by preparing scenarios where you've effectively resolved customer issues. This will highlight your customer-focused approach, which is crucial for the Supported Housing Officer role.
We think you need these skills to ace Supported Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Supported Housing Officer position. Familiarise yourself with the key skills needed, such as experience in supported housing and contract management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, customer focus, and any experience working with external agencies or in supported housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting communities and your understanding of independent living. Use specific examples from your past experiences to demonstrate how you meet the essential skills outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Orbit Group
✨Show Your Understanding of Supported Housing
Make sure to demonstrate your knowledge of supported housing during the interview. Discuss any relevant experience you have, especially in contract management or working with external agencies, as this will show that you understand the role's requirements.
✨Highlight Your Communication Skills
Since the role requires excellent communication and relationship-building skills, prepare examples of how you've successfully engaged with customers or stakeholders in the past. This will help illustrate your ability to negotiate and resolve issues effectively.
✨Emphasise Your Customer Focus
Be ready to discuss your approach to customer service and how you advocate for independent living. Share specific instances where you've gone above and beyond to meet customer needs, as this aligns with the company's values.
✨Prepare for Multi-Agency Collaboration
As the role involves leading multi-agency meetings, think about your experiences working collaboratively with different organisations. Be prepared to discuss how you can engage effectively with support providers and manage various stakeholders.
