At a Glance
- Tasks: Lead the Save to Buy programme, ensuring positive customer outcomes and compliance.
- Company: Join Orbit, a forward-thinking housing association dedicated to community and homeownership.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real difference.
- Other info: Be part of a mission-driven organisation impacting over 100,000 customers.
- Why this job: Shape the future of homeownership while leading a dynamic team in a meaningful role.
- Qualifications: Experience in housing programmes, strong project management, and stakeholder engagement skills.
The predicted salary is between 40000 - 50000 € per year.
Orbit is delighted to be recruiting for a Save To Buy - Successful Tenancies Lead to join us in this brand new position within Orbit! In this role, you will lead the delivery and continuous improvement of the Save to Buy tenancy pathway (including Aspire to Buy and London Living Rent products), ensuring the service consistently achieves positive customer outcomes, meets funding and regulatory requirements, and supports Orbit’s wider neighbourhoods and homeownership ambitions.
The role provides strategic direction, governance and performance leadership across the end-to-end customer journey - setting standards, assuring quality and compliance, managing risk, and influencing stakeholders to deliver a high‑performing, customer-centred programme. The successful candidate will have experience leading successful Save to Buy programmes within a housing association. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.
What you’ll achieve
- Provide strategic leadership for the Save to Buy Programme, translating policy, funding requirements and Orbit priorities into a clear operating model, service standards and customer journey expectations.
- Own and continuously improve the end-to-end customer pathway, using insight, performance data and customer feedback to prioritise change, remove bottlenecks and improve outcomes (purchase, sustainment, or supported exit).
- Establish and oversee the programme’s governance and assurance framework, including quality standards, audit trails, decision records and escalation routes, ensuring defensible decision‑making and compliance.
- Lead a risk‑based approach to compliance controls (e.g., eligibility and assessment checks, probity controls, deposit handling, and funding assurance), ensuring issues are identified early, mitigations are implemented and exceptions are escalated appropriately.
- Set performance measures and service targets for Save to Buy, monitor delivery against agreed outcomes, and use performance management to drive timely interventions, capacity planning and continuous improvement.
- Lead and shape the annual review approach (including final‑year reviews), ensuring it remains customer‑focused, proportionate and compliant, with clear decision points and onward pathways.
What you’ll bring
- Ability to interpret procedures and translate them into clear work instructions, coaching and quality standards.
- Strong project management experience working to lead multidisciplinary teams.
- Strong working knowledge of information governance (GDPR), records management and customer confidentiality.
- Ability to interpret and apply policy/procedure requirements and external funding requirements (e.g., Homes England/GLA) and translate them into practical controls, guidance and assurance.
- Strong stakeholder management skills across multidisciplinary teams.
- Competence in using CRM and document management systems and producing performance reporting.
- Knowledge of Rent to Buy / London Living Rent / Rent to Shared Ownership schemes and funding body requirements (e.g., Homes England/GLA).
- Experience of audit/quality assurance frameworks and process improvement.
Successful Tenancies Lead - Save to Buy employer: Orbit Group
At Orbit, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As the Successful Tenancies Lead in Coventry, you will be at the forefront of innovative housing solutions, supported by a collaborative team dedicated to making a positive impact on our customers' lives. With a commitment to continuous improvement and a focus on customer outcomes, we provide a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Successful Tenancies Lead - Save to Buy
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those involved with Save to Buy programmes. Attend events or webinars where you can connect with potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for interviews by understanding the key challenges in the Save to Buy space. Think about how your experience aligns with the role and be ready to share specific examples of how you've led successful projects in the past.
✨Tip Number 3
Showcase your leadership skills! Be prepared to discuss how you've influenced stakeholders and driven performance improvements in previous roles. This will demonstrate your ability to lead the Save to Buy programme effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Successful Tenancies Lead - Save to Buy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Successful Tenancies Lead role. Highlight your experience with Save to Buy programmes and how it aligns with Orbit's goals. We want to see how you can bring value to our team!
Showcase Your Leadership Skills:In your application, emphasise your project management experience and ability to lead multidisciplinary teams. We’re looking for someone who can provide strategic direction and governance, so let us know how you've done this in the past!
Demonstrate Customer Focus:Since this role is all about improving customer outcomes, share examples of how you've used customer feedback and performance data to drive improvements. We love seeing candidates who put customers at the heart of their work!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you’re well-versed in the Save to Buy programmes and the specific products like Aspire to Buy and London Living Rent. Brush up on Orbit’s mission and values, and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've led multidisciplinary teams in the past. Highlight your project management experience and how you’ve successfully driven performance improvements in similar roles.
✨Understand Compliance Inside Out
Familiarise yourself with information governance, GDPR, and the compliance controls relevant to the role. Be ready to discuss how you’ve managed risks and ensured compliance in previous positions.
✨Engage with Stakeholders
Think about how you’ve influenced stakeholders in your past roles. Prepare to share specific instances where your stakeholder management skills made a difference, especially in a customer-focused environment.
