At a Glance
- Tasks: Lead the Repairs team to ensure safe and well-maintained homes for our customers.
- Company: Join Orbit, a leading housing group dedicated to building thriving communities.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Other info: Inclusive culture with opportunities for growth and leadership development.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in repairs management, financial oversight, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
What you'll achieve:
- You will work as a front-line leader in the Repairs team and contribute in supporting Orbit’s “Customer Commitments” while demonstrating close financial control and aiding with contractor performance management.
- Your team will provide financial and quality assurance through establishing the integrity and credibility of repairs works orders by means of a forensic review process.
- As part of the Property Repair team’s new culture of “Ownership and Resolution”, you will assist in the ownership of the customer journey by providing crucial works order management that is vital for repairs delivery.
- Responsible for the line management of Commercial Officers including training and performance management.
- Responsible for ensuring the processes around applications for payment, invoices and completion certificates are carried out by your team.
- Input into the application and credit control process as well as input into income forecast and pricing of variations.
- Responsible for providing monthly financial reports to repairs senior management on financial savings, variation numbers, AFP processing, themes, trends and concerns.
- Responsible for collating all quality assurance reviews as data that can be used to review Contractor Performance in regular Operations Meetings.
- Responsible for providing financial monitoring support and analysis to Senior Management utilising the current CRM system.
- Responsible for the processing of works orders, Purchase Orders Valuations and inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed repair works.
What you'll bring:
Essential skills:
- Knowledge of management in a Repairs or Maintenance setting.
- Good understanding of project risk and costing processes.
- Knowledge of financial management.
- Good knowledge of the management of subcontractors and the subcontract cycle.
- Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes.
- Excellent knowledge of AFP management.
- Strong commercial background and mindset.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire:
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Senior Repairs Commercial Officer in Stratford-upon-Avon employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture fosters employee growth through tailored training programmes and flexible working opportunities, ensuring that every team member can thrive both personally and professionally. Join us in our mission to make a difference, where your contributions directly impact the lives of over 100,000 residents.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Commercial Officer in Stratford-upon-Avon
✨Tip Number 1
Get to know Orbit's values and mission inside out. When you walk into that interview, show us how your passion for community and customer service aligns with what we stand for. It’s all about making a connection!
✨Tip Number 2
Prepare some solid examples of how you've tackled challenges in repairs or maintenance settings. We love hearing about real-life experiences, so think of specific situations where you’ve made a difference for customers or improved processes.
✨Tip Number 3
Don’t just sit back and wait for the interview; engage with us on social media or our careers website. Show us you’re genuinely interested in being part of the Orbit family by asking questions or sharing insights related to our work.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen and professional, plus it gives you another chance to reiterate why you’d be a great fit for the role.
We think you need these skills to ace Senior Repairs Commercial Officer in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Community:When you're writing your application, let us see your enthusiasm for building thriving communities. Share any experiences or projects that highlight your commitment to affordable housing and customer satisfaction.
Be Specific About Your Skills:Make sure to detail your knowledge in repairs management and financial processes. Use examples from your past roles to demonstrate how you've successfully managed subcontractors and delivered excellent customer outcomes.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Senior Repairs Commercial Officer role by aligning your skills and experiences with the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance management. Understand the key processes involved, especially around financial management and subcontractor cycles. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Show Your Customer Focus
Since this role is all about delivering great customer outcomes, be prepared to share examples of how you've put customers first in previous roles. Think about specific situations where you resolved issues or improved service delivery, as this will highlight your commitment to Orbit's values.
✨Prepare for Financial Discussions
Given the financial aspects of the role, be ready to discuss your experience with financial reporting and cost management. Familiarise yourself with terms like AFP management and contractor performance metrics, so you can speak confidently about how you would handle these responsibilities.
✨Embrace the Culture of Ownership
Orbit values a culture of 'Ownership and Resolution', so think about how you can embody this in your interview. Prepare to discuss how you take ownership of projects and ensure accountability within your team. This will resonate well with the interviewers and show that you align with their mission.
