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For Companies At a Glance
- Tasks: Ensure safe and efficient repairs for our homes and communities.
- Company: Join one of the UK’s largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong financial skills and attention to detail required.
- Other info: Inclusive culture with opportunities for all levels of experience.
The predicted salary is between 28800 - 43200 £ per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer-focused approach for repairs delivery. Ensuring our homes and communal spaces are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
What you’ll achieve
- You will be responsible for providing financial and quality assurance through establishing the integrity and credibility of repair works orders by means of a forensic review process.
- Responsible and accountable for making continuous varying decisions around high value, complex and contractually sensitive tasks. Ensuring all decisions meet contractual agreements and safeguard the organisation against legal action.
- Responsible for the end-to-end management of Application for Payment (AFP) documents, from initial logging through to detailed line-by-line analysis, ensuring accuracy, contractual compliance, and timely processing.
- Responsible for assessing contractor claims against the Schedule of Rates (SOR), contractual terms, and commercial agreements, acting as a key operational representative for contract delivery.
- Accountable for processing and monitoring order cost variation requests via CRM and Housing Management Systems, ensuring full compliance with Service Level Agreements (SLAs).
- Challenge and negotiate directly with contractors to resolve disputes, ensuring outcomes are aligned with SLA requirements and contractual expectations.
What you’ll bring
Essential skills
- Strong grasp of commercial and financial processes, including experience with Schedule of Rates, fixed-price, and cost-plus models.
- Confident with numerical analysis and data interpretation, supporting accurate valuations and reporting.
- High attention to detail, ensuring precision across documentation and payment validation.
- Proficient in Microsoft Excel (intermediate level or above) and other Microsoft Office applications, with reporting experience.
- Good understanding of subcontractor management and the subcontractor lifecycle.
Desirable skills
- Knowledge of AFP management.
- Technical repairs experience within the housing sector, or similar.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.
- For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
How we hire: We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Repairs Commercial Officer in Stratford-upon-Avon employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Commercial Officer in Stratford-upon-Avon
✨Tip Number 1
Get to know Orbit and its values! Before your interview, dive into their mission of building thriving communities. Show us that you’re not just looking for a job, but that you genuinely believe in making a difference in people’s lives.
✨Tip Number 2
Brush up on your financial and commercial knowledge. Since the role involves managing complex tasks and ensuring compliance, we recommend you prepare examples from your past experiences that highlight your skills in numerical analysis and contract management.
✨Tip Number 3
Practice your negotiation skills! You’ll need to challenge and negotiate with contractors, so think of scenarios where you’ve successfully resolved disputes or reached agreements. We want to see how you can handle tough conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the Orbit team and contributing to our mission.
We think you need these skills to ace Repairs Commercial Officer in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Community: When you're writing your application, let us know why you care about building thriving communities. Share any experiences or motivations that connect you to our mission of providing affordable housing and making a difference in people's lives.
Be Detail-Oriented: Since this role involves a lot of financial and quality assurance work, make sure your application reflects your attention to detail. Double-check your documents for accuracy and clarity, and highlight any relevant experience with numerical analysis or documentation.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific requirements of the Repairs Commercial Officer role. Mention your understanding of commercial processes and any relevant skills that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our values right there!
How to prepare for a job interview at Orbit Group
✨Know Your Numbers
As a Repairs Commercial Officer, you'll need to demonstrate your grasp of financial processes. Brush up on your knowledge of Schedule of Rates and be ready to discuss how you’ve used numerical analysis in past roles. This will show that you can handle the financial aspects of the job confidently.
✨Showcase Your Attention to Detail
In this role, precision is key. Prepare examples from your previous work where your attention to detail made a significant impact, especially in documentation and payment validation. Highlighting these experiences will reassure the interviewers that you can maintain high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, particularly around contractor claims and disputes. Think of specific situations where you had to negotiate or challenge decisions, and be ready to explain your thought process and the outcomes. This will demonstrate your ability to handle complex tasks.
✨Familiarise Yourself with Orbit's Values
Research Orbit’s mission and values before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding community impact and customer focus. Showing that you resonate with their purpose will make you a more appealing candidate.