At a Glance
- Tasks: Manage contracts and ensure high-quality estate services for our communities.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and a rewarding experience.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in contract management and strong customer focus required.
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The purpose of the Contracts and Standards Manager role is to oversee the local contract management of the suite of Estates Services disciplines provided by internal and external contractors, and to ensure an efficient and cost-effective service is delivered to our customers in a designated area, guaranteeing that the estates, customers and staff are kept safe at all times, whilst maintaining the highest standards of quality in estate management services. This role is part of our Property directorate where you'll help us to lead the way investing and maintaining 46,000 homes.
The main responsibilities of the Contracts & Standards Manager role are:
- To manage all local estates related contracts, in a defined area ensuring the delivery of a high-quality, cost effective service to our customers and stakeholders.
- Responsible for the management of external contracts, including taking the lead on operational/financial performance and monthly meetings.
- Working in conjunction with the Group Contracts and Standards Manager to manage contract expenditure in relation to service standards, specifications, and site schedule adherence.
- To lead on contract variations by dynamically responding to service demand, to ensure the best outcomes for customers.
- Responsible for ensuring all relevant Health & Safety legislation and RAMs are in place and regularly reviewed. Ensure any changes are implemented, monitored, and recorded. Responsible for ensuring that any noncompliance identified is actioned.
- To be a main area point of contact for Customers, Contractors, Property Managers, Customer Service Centre and other stakeholders in dealing with Estate Services Contract Management enquiries and complaints.
- To support in the consultation and coordination of customers on S20 related issues to any particular scheme, to include liaison with other stakeholders.
- Be part of the Out of Hours Rota.
Essential skills:
- Experience of working in a contract management role in a similar or related environment or field.
- Good working knowledge of the standards and specifications of the Estate Management contracts.
- The ability to hold challenging conversations with contractors and service stakeholders regarding performance.
- To be able to demonstrate a strong commitment to customer focus.
- Ability to travel to meet the requirements of the role.
- Good IT skills including Microsoft Word and Excel.
Desirable skills:
- Contract Management qualification.
- IOSH/NEBOSH general certificate in Health and Safety qualification.
Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us:
- A rewarding experience that works for you.
- A place to progress.
- A purpose to feel proud of.
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Contracts and Standards Manager in Stratford-upon-Avon employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture prioritises employee wellbeing with flexible working options and comprehensive development programmes, ensuring that every team member has the opportunity to grow and excel in their career. Join us in our mission to make a positive impact on people's lives while enjoying a rewarding and supportive work environment.
