At a Glance
- Tasks: Lead a team managing complex housing disrepair cases to resolution.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Enjoy flexible working, professional development, and wellbeing programmes.
- Other info: Opportunities for court attendance and involvement in innovative dispute resolution processes.
- Why this job: Make a real impact in communities while growing your career in a supportive environment.
- Qualifications: Managerial experience in social housing and knowledge of disrepair legal protocols required.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is To lead and manage the Technical Case handlers to effectively case manage complex and disrepair cases to resolution.
Deliver a quality, resident-focused Disrepair Surveyor Service working collaboratively with internal and external Legal Counsel, external contractors, and internal departments.
This role will play a significant part in the settlement of Disrepair cases, acting as the main contact for customers and legal representatives while their case is being processed, seeing works through to completion. You will be highly organised and meet legal requirements. You will be required to learn and update Orbit’s systems to support the work that you will be engaged in. This information needs to be recorded securely, and any remedial actions processed
This role is part of Property where you\'ll help us to lead the way investing and maintaining 46,000 homes.
What you\'ll achieve
You will be required to deal with all technical aspects of cases received by the team effectively and efficiently.
Lead the delivery of the housing disrepairs program, proactively monitoring cases to ensure works are completed on time to the appropriate standard
Lead and convene cross service engagement with internal and external solicitors, tenancy and legal
Take an active part in discussing consent orders, ensuring the organisation complies with any agreed terms including proactively monitoring the completion of work within imposed deadlines
Manage and consult on authorizing payments and monitoring spending to ensure we come within budget
Explore the development of alternative dispute resolution processes to stem the flow of disrepair cases
To attend court on occasions to give evidence of your investigation and support the disrepair caseWhat you\'ll bring
Essential skills
Proven experience at a managerial level in a social housing environment
Previous experience of Disrepair and an understanding of the legal protocols.
A qualification or working towards a CIH level 4 or equivalent
HHSRS qualification.
Experience of developing services and strong performance managementDesirable skills
Coaching and mentoring knowledge
Legal, RICS or CIEH qualification.
Experience of influencing others towards a customer-centric approach to working.
Business writing and reporting skillsWhy Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Safety Assurance Team Leader in Coventry employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture prioritises employee wellbeing with flexible working options and comprehensive development programmes, ensuring that every team member has the opportunity to grow and excel in their career. Join us in making a difference, as we believe in empowering our people to create positive change in the lives of over 100,000 residents.
StudySmarter Expert Advice🤫
We think this is how you could land Safety Assurance Team Leader in Coventry
✨Tip Number 1
Familiarise yourself with the legal protocols surrounding disrepair cases in social housing. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in disrepair management. Engaging with industry contacts can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Since this role involves leading a team of Technical Case handlers, showcasing your managerial experience and approach to performance management will be crucial.
✨Tip Number 4
Research Orbit’s values and mission thoroughly. Being able to articulate how your personal values align with theirs during the interview will show that you are not just looking for a job, but are genuinely interested in contributing to their purpose.
We think you need these skills to ace Safety Assurance Team Leader in Coventry
Some tips for your application 🫡
Understand the Role:Take the time to thoroughly read the job description for the Safety Assurance Team Leader position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience:In your CV and cover letter, emphasise your managerial experience in a social housing environment, particularly any work related to disrepair cases. Use specific examples to demonstrate your understanding of legal protocols and your ability to lead teams.
Showcase Your Qualifications:Mention any relevant qualifications, such as CIH level 4 or HHSRS qualifications, in your application. If you are working towards these qualifications, be sure to note that as well, as it shows your commitment to professional development.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your skills and experience but also reflects your passion for making a difference in the community. Discuss how your values align with Orbit's mission and how you can contribute to their goals.
How to prepare for a job interview at Orbit Group
✨Showcase Your Leadership Skills
As a Safety Assurance Team Leader, you'll need to demonstrate your managerial experience. Be prepared to discuss specific examples of how you've successfully led teams in a social housing environment, particularly in handling disrepair cases.
✨Understand Legal Protocols
Since the role involves dealing with legal aspects of disrepair cases, brush up on relevant legal protocols and procedures. Be ready to explain how you have navigated these in past roles and how you would apply this knowledge at Orbit.
✨Emphasise Customer-Centric Approach
Orbit values a customer-centric approach, so highlight your experience in influencing others towards this mindset. Share examples of how you've prioritised resident needs and ensured quality service delivery in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex cases. Think about potential challenges you might face in this role and how you would address them effectively.
