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For Companies At a Glance
- Tasks: Support the Property Repairs team with admin tasks and project work.
- Company: Join Orbit, a leading UK housing group dedicated to affordable living.
- Benefits: Enjoy flexible working, training opportunities, and wellbeing programmes.
- Why this job: Make a real impact in communities while developing your skills.
- Qualifications: Experience in secretarial support and excellent communication skills required.
- Other info: Roles may require a DBS check for safeguarding purposes.
The predicted salary is between 24000 - 36000 £ per year.
We\’re building thriving communities as one of the UK\’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that\’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is to provide a pro-active and effective support to the Property Repairs and Place Maintenance Directorate. Supporting the management team to enable them to develop and deliver an improved service delivery and the business strategy.
This role is part of Property where you\’ll help us to lead the way investing and maintaining 46,000 homes.
What you\’ll achieve
- Responsible for a full range of secretarial duties including dealing with correspondence, emails and enquiries on behalf of the Directorate wherever possible, and those requiring the Director\’s attention are acknowledged, prioritised and referred to the Director or Head of Service for action
- Referring queries and urgent matters to the appropriate repairs managers and providing updates to the business and SMT meetings
- Responsible for the administration and facilitation of meetings including preparing agendas, taking minutes, and instigating the appropriate follow up actions
- Undertake ad hoc project work as scoped by the Director or Head of Property Repairs, taking responsibility for the delivery of the projects
- Assist in responding to high level complaints through gathering information and drafting responses to be signed off by the Directorate SMT
- Manage local HR admin processes and chases for compliance for the Directorate and their staff e.g. H&S compliance, training, holiday requests, expenses, starters and leavers and induction processes
What you\’ll bring
Essential skills
- Experience and proven track record of working within confidential environments and dealing with corporately sensitive issues in a calm and highly professional manner
- Experience of providing secretarial support
- Experience of servicing meetings, boards and committees, i.e. production of agendas, minutes, actions sheets etc.
- Excellent command of oral and written English and the ability to produce and present clear, concise and grammatically correct reports and minutes
- Ability to organise, prioritise and plan ahead and to manage own workload with a minimum of supervision
- High level of computer literacy and ability to use MS Word, Excel, PowerPoint, Outlook and MS Teams
Why Orbit?
Choosing us means being rewarded in every sense.
Here\’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you\’re a student, graduate or experienced professional we\’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We\’re proud to make a difference to people together. We\’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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Repairs Team Support Officer employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Support Officer
✨Tip Number 1
Familiarise yourself with the housing sector and Orbit's mission. Understanding their commitment to affordable housing and community development will help you align your responses during interviews, showcasing your passion for their values.
✨Tip Number 2
Highlight your experience in managing confidential information and secretarial duties. Be prepared to discuss specific examples where you've successfully handled sensitive issues, as this is crucial for the Repairs Team Support Officer role.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock agenda or minutes for a meeting. This will not only show your understanding of the role but also give you a practical example to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Orbit if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
We think you need these skills to ace Repairs Team Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Repairs Team Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in secretarial support and managing confidential information. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your passion for supporting communities and your understanding of the housing sector. Highlight your organisational skills and ability to manage multiple tasks effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Orbit Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Repairs Team Support Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing correspondence and facilitating meetings.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, come prepared with examples of how you've successfully managed your workload in previous positions. Highlight any experience you have with prioritising tasks and handling multiple responsibilities simultaneously.
✨Demonstrate Professionalism
Given the confidential nature of the work, it's crucial to convey your ability to handle sensitive information with discretion. Share instances where you've maintained professionalism in challenging situations, especially when dealing with corporately sensitive issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to respond to high-level complaints. Think of examples from your past experiences where you successfully resolved issues or improved processes, and be ready to discuss them in detail.