Repairs Inspector

We are building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

This role will predominantly be looking after the London and Surrey areas.

The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer-focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently. This role is part of Property where you’ll help us to lead the way investing and maintaining 46,000 homes.

What you’ll achieve:

• As part of the Property Repairs team’s new culture of Ownership and Resolution, you will be the owner of and manage the customer expectations on inspected repairs and be the point of contact for all responsive repairs’ escalations and complaints within your assigned property area.
• Responsible for carrying out Structural and Technical Repairs Inspections, DMC Inspections, DTD Repairs Inspections and provide technical assistance to the business on repairs related matters.
• Responsible for carrying out pre, interim and post inspections, specify and cost works using SORs as required. Update IT systems with all necessary information and report on property conditions.
• Inspection workstreams include Day to Day Repairs, Major Repairs and Damp, Mould and Condensation across individual dwellings and communal assets.
• Actively find solutions to required repairs, provide specifications and schedules of works to reflect good building practice, ensuring that works orders are designed and prioritised to deliver cost effective, high quality, customer-focused repairs.
• Provide the business with a First Responder capability by attending Fire, Insurance and Structural incidents and action the resolution including the management of immediate risk removal.
• Diagnose building defects and seek budget estimates for remedial improvement works, seeking advice on complex matters from the Area Repairs Managers.
• To assist with the budget control and liaise with Area Repairs Manager to confirm budgets are on track and apply a true commercial approach to repair requirements.

What you’ll bring:

Essential skills:

• RICS qualification or Experience of working in a building surveying role or similar capacity.
• Knowledge/experience of building maintenance and repair management.
• Knowledge, experience, and the ability to survey properties and provide accurate and detailed schedules of work using schedule of rates codes.
• Knowledge and experience of working with mixed tenure blocks and understanding differences in lease agreements.
• Knowledge of relevant Housing and H&S legislation (e.g., Landlord & Tenant Act, RICS Code, Building Safety Act, etc.).
• Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota.

Desirable skills:

• Ordinary or Higher National Certificate in building or a related discipline.
• Experience in Stock Condition Surveys for social housing.
• Experience of conflict management and dealing with vulnerable customers.
• Knowledge/experience of disrepair.

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:

• A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles.
• A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
• A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.