Property Improvements Coordinator

The purpose of this role is to provide support to the Contract Manager, Project and Assistant Project Managers. Collect, analyse and regularly provide analytical information related to the delivery of Improvement Programmes and to provide financial, project and administration support to ensure efficient programme delivery. To process applications for payment, invoices and completion certificates, applying updates to the management system to ensure that asset data is consistently updated across the business. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• Support the management of contractor performance in providing analytical data for Operations Meetings relating to quality, progress and value for money.
• Assemble key data that will ensure that all programmes are compliant with CDM Regulations 2015 and that this data is uploaded on to the H&S database as evidence for audit purposes.
• Collate all quality audits as data that can be used to review Contractor Performance in regular Operation Meetings.
• Undertake regular desktop audit of project related information including certification with the timely completions of valuations where applicable and develop action plans for closing down works in a consistent manner.
• Provide financial monitoring support and analysis to Programme and Project Managers utilising the current CRM system.
• Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
• Communicate effectively with Customers regarding any works that impact their home, their wider living environment and their quality of life including representing Orbit Housing Association Customer meetings when required.
• Processing works orders, Purchase Orders, Valuations and inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed investment works.

What you'll bring

Essential skills

• Educated to GCSE level or equivalent including English and Maths.
• Excellent communication skills (written and oral); able to communicate effectively with technical and non-technical audiences.
• Computer literate - Microsoft Word, Outlook, Excel, and Teams.
• Experience of data analysis and management reporting.

Desirable skills

• Any relevant NVQ or other similar qualification for example Customer Service or Business Administration.

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:

• A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles.
• A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
• A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

How we hire

We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.