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For Companies At a Glance
- Tasks: Monitor and review processes to minimise rental loss from empty properties.
- Company: Join Orbit, a leading UK housing group dedicated to affordable homes and thriving communities.
- Benefits: Enjoy flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Why this job: Make a real impact in communities while developing valuable skills in a supportive environment.
- Qualifications: Strong IT skills, especially in Excel and Power BI; effective communication; attention to detail.
- Other info: Hybrid working model with opportunities for continuous improvement and career growth.
The predicted salary is between 28800 - 43200 £ per year.
We\’re building thriving communities as one of the UK\’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that\’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Working within the Empty Homes and Lettings department, you will be working with a small team focusing on minimising rental loss caused by empty properties. You will be monitoring and reviewing all the process from return of key to letting of new homes.
Working in a hybrid manner, this role will involve a mix of home and office (Coventry) based working.
This role is part of Customer & Communities where you\’ll help us to lead the way keeping our promise to more than 100,000 customers.
What you\’ll achieve
You will actively track all Empty Homes using relevant IT systems. Working to monitor all Empty Homes daily, tracking works in progress\’ and raising tasks to highlight blockages and use data to spot trends and ways to improve services levels. You will be processing void utility bills to ensure accurate payments are made.
- Review data and identify possible trends for improving service levels in day-to-day delivery and performance in conjunction with other relevant teams.
- To review the WIP daily and assist managers and teams to plan and manage empty homes to be let as quickly as is possible, identifying priority daily actions.
- Raise tasks, early warning flags and produce daily reports to assist teams with managing empty homes within timescales
- Build reports and dashboards – giving commentary on data, including trends and forecasting to support operational decision making.
What you\’ll bring
Essential skills
- Excellent IT skills, including Excel, Word, PowerPoint and other MS packages
- Use data to create and maintain Excel Power Queries and standard Power BI Dashboards
- Effective communication skills, both written and verbal
- Excellent attention to detail and accuracy
- A highly effective individual, capable of engaging with a variety of teams.
- Commitment to continuous improvement
- Able to influence other team members and stakeholders.
Desirable skills
- An intermediate knowledge of Power BI enabling the creation of complex dashboards and visualisations.
- A knowledge of Empty Homes and Lettings [KS1] [CF2]
Why Orbit?
Choosing us means being rewarded in every sense.
Here\’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you\’re a student, graduate or experienced professional we\’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We\’re proud to make a difference to people together. We\’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
if this went out to advert and not internal would applicants know what this was? [KS1]
what would you suggest here? maybe remove the word Processes? [CF2]
#J-18808-Ljbffr
Process and Insight Coordinator employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process and Insight Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, especially Excel and Power BI. Consider taking a short online course or tutorial to enhance your skills in creating dashboards and using Power Queries, as this will demonstrate your commitment to the role.
✨Tip Number 2
Research the current trends in the housing market, particularly around empty homes and lettings. Being knowledgeable about the challenges and opportunities in this area will help you engage in meaningful conversations during interviews and show your genuine interest in the position.
✨Tip Number 3
Prepare examples of how you've used data to drive improvements in previous roles. Think about specific instances where your attention to detail and analytical skills made a difference, as these will be key points to discuss during your interview.
✨Tip Number 4
Network with professionals in the housing sector, especially those who work with empty homes and lettings. Engaging with industry groups on platforms like LinkedIn can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Process and Insight Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Process and Insight Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your IT skills, particularly in Excel and Power BI. Provide specific examples of how you've used data analysis to improve processes or service levels in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for affordable housing and community development. Mention your commitment to continuous improvement and how you can contribute to Orbit's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and free of mistakes to make a strong impression.
How to prepare for a job interview at Orbit Group
✨Showcase Your Data Skills
Since the role involves using data to track empty homes and improve service levels, be prepared to discuss your experience with Excel, Power BI, and any relevant IT systems. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Demonstrate Attention to Detail
This position requires excellent attention to detail, especially when processing utility bills and monitoring properties. During the interview, highlight instances where your meticulous nature has positively impacted your work or team outcomes.
✨Communicate Effectively
Effective communication is key in this role, as you'll be engaging with various teams. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully collaborated with others in the past.
✨Emphasise Continuous Improvement
Orbit values a commitment to continuous improvement. Be prepared to discuss how you've identified areas for improvement in your previous roles and the steps you took to implement changes. This will show your proactive approach and alignment with their values.
