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For Companies At a Glance
- Tasks: Manage community relationships and ensure high standards in housing services.
- Company: Join Orbit, a leading developer of affordable housing in the UK.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Why this job: Make a real difference in people's lives and contribute to thriving communities.
- Qualifications: Experience in housing management and strong problem-solving skills required.
- Other info: Opportunities for career growth and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Neighbourhood Manager – Your Opportunity to Make a Real Difference
At Orbit our customers are at the heart of everything we do, we\’re looking for an individual with bags of personality and a real passion to support our customers in their homes and communities.
Covering a patch across Henley in Arden and surrounding area (Alcester, Snitterfield, Solihull etc) our Neighbourhood Manager role is all about making positive change where it matters most – in your community. As the dedicated local lead, you\’ll be the friendly face customers turn to for support, guidance, and solutions. Whether it\’s working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way.
We\’re looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don\’t mind the occasional evening or weekend work, you\’ll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety.
If you\’re passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Stratford upon Avon, one conversation and one connection at a time.
In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.
Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.
If you are passionate about housing, safety, and community wellbeing, we encourage you to apply.
The role will cover the South Warwickshire area with access to our Greenhill Street Office. This role works in a hybrid way using a blend of field, home and office based working.
What you’ll achieve
You’ll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you’ll support our commitments and contribute to our overall strategy.
What you’ll bring
Essential skills
- Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;
- A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.
- Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
- A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
- Self‑motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment
Desirable skills
- Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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Neighbourhood Manager employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching Sutton and Surrey, and understand the local issues and needs. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Orbit on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges related to ASB complaints or tenancy management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to showcase your passion for housing and community wellbeing! During interviews, share personal stories or experiences that highlight your commitment to these values. It’s all about showing that you believe in Orbit's mission as much as we do!
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Show Your Passion for Housing: When you're writing your application, let your passion for housing and community wellbeing shine through. We want to see that you genuinely care about making a difference in people's lives and that you understand the importance of affordable housing.
Tailor Your Experience: Make sure to highlight your relevant experience in housing and tenancy management. We’re looking for someone with a solid understanding of housing legislation, so don’t be shy about showcasing your skills and how they align with what we do at Orbit.
Be Personable and Approachable: Since you'll be working closely with customers and local authorities, it’s important to convey your strong customer focus in your application. Use examples that demonstrate your problem-solving skills and ability to handle complex situations with empathy.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining our team at Orbit.
How to prepare for a job interview at Orbit Group
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and regulatory requirements. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to safeguarding and supporting vulnerable individuals.
✨Showcase Your Community Engagement
Prepare examples of how you've successfully engaged with local communities in the past. Highlight your experience in managing relationships with Local Authorities and Housing Associations, as this will be crucial for the Neighbourhood Manager role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you've resolved conflicts or handled complex situations with empathy. This is key for a role that involves dealing with ASB complaints and tenancy management.
✨Flexibility is Key
Since the role requires a flexible approach to working hours and travel, be prepared to discuss your availability and willingness to work evenings or weekends. Showing that you're adaptable will make you a strong candidate.
