Leasehold & Property Services Officer - 12 month FTC

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.

The role

Orbit is delighted to be recruiting for a Leasehold & Property Services Officer to join us on an FTC until the end of June 2027 to provide project and administrative support to the Governance and Legal Services team, in connection with Orbit’s Third-Party Management Project. The role will support the development of accurate property and management data, coordination of information across multiple business areas, and delivery of key project workstreams relating to third-party managed homes, estates and communal areas. The Officer will help ensure information is recorded consistently and accurately, support reporting and governance activity, and assist in identifying risks, gaps and opportunities for process improvement. This role would be well suited to a property professional with previous experience working directly with/for managing agents, specialising in estate management services. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This role is known internally as Third Party Management Officer. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant.

What you’ll achieve

• Provide administrative and project support to assist delivery of Orbit’s Third-Party Management Project and related strategic initiatives.
• Support the collection, validation and maintenance of property, leasehold, freehold and managing agent data across multiple systems and records.
• Assist with the identification of data gaps, inconsistencies and operational risks, escalating issues where appropriate.
• Produce reports, trackers and performance information to support project governance, oversight and decision-making.
• Coordinate with colleagues across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development and other teams to obtain and verify information.
• Maintain accurate project documentation, records and audit trails.
• Support the development and implementation of improved processes, controls and ways of working relating to third-party managed property.
• Assist senior colleagues with project monitoring, action tracking and stakeholder updates.
• Contribute to a collaborative and customer-focused approach to the management of third-party managed homes and estates.

What you’ll bring

Essential skills

• Strong IT skills, including advanced Microsoft Excel capability and confidence using formulas, data validation and reporting tools.
• Experience working with large volumes of data, with a high level of accuracy and attention to detail.
• Strong organisational and administrative skills, with the ability to manage competing priorities and work to tight deadlines.
• Ability to analyse information and identify trends, anomalies and areas requiring further investigation.
• Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
• Ability to maintain accurate records and manage sensitive information appropriately.
• An understanding of leasehold property management and the interaction between leasehold, freehold and estate management arrangements.

Desirable skills

• Experience working within the social housing sector.
• Experience of leasehold, estate management or managing agent environments.
• Experience supporting projects, governance activity or operational improvement initiatives.
• Knowledge of layered leasehold structures, estate charges or third-party managed communal arrangements.

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.