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- Tasks: Provide first line technical support and resolve incidents for customers and internal users.
- Company: Join Orbit Group, a leading developer of affordable housing in the UK.
- Benefits: Enjoy flexible working, professional development opportunities, and wellbeing programmes.
- Why this job: Make a real impact in communities while growing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of hardware/software, and ITIL certification preferred.
- Other info: Entry-level position with a simple hiring process and potential for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the IT Service Desk Analyst – 1st Line role at Orbit Group
Join to apply for the IT Service Desk Analyst – 1st Line role at Orbit Group
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This range is provided by Orbit Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
In your role as IT Service Desk Analyst you will be providing first line technical support, advice and guidance to our customers and internal users. You will need to ensure that all incidents and service requests are resolved or fulfilled in a timely and appropriate manner. You will have excellent customer service skills, experience working in a fast-paced environment and prior experience of working on an in-house IT service desk.
This role is part of Corporate Services where you\’ll help us give colleagues the support they need to be brilliant.
What you\’ll achieve
- Work in a team of Service Desk Analysts, delivering first line Incident Support and Request Fulfilment services
- Ensure that all Incidents, Service Requests and other tasks assigned to you are resolved or fulfilled in accordance with SOPs
- Deliver processes relating to the procurement, configuration, deployment and disposal of user IT equipment in accordance with relevant Asset Management processes
- Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base
- Proactively identify risks, and ensure that they are effectively managed such that all IT related Service Desk activities operate within a suitable internal controls environment.
What you\’ll bring
Essential skills
- Experience working in a support role within a busy IT Technical Support environment
- Knowledge of and experience with hardware, software and mobile technologies
- Experience with a range of technologies, including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, Avaya Telephony, etc
- Demonstrable experience using service management toolsets
- Experience of diagnosis and rectification of faults
- ITIL Service Management Foundation v3 Certificate or equivalent
- Qualifications and/or equivalent work related experience within a Service Desk support role
- Experience of configuration and installation of user IT equipment
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology and Customer Service
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Industries
Housing and Community Development and Civic and Social Organizations
Referrals increase your chances of interviewing at Orbit Group by 2x
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IT Service Desk Analyst - 1st Line employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - 1st Line
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as the Microsoft stack and Active Directory. Having hands-on experience or even a basic understanding of these tools can set you apart during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing support to users. Practising common scenarios you might encounter can help you respond confidently and effectively during the interview.
✨Tip Number 3
Research Orbit Group's values and mission. Being able to articulate how your personal values align with theirs can demonstrate your genuine interest in the company and its culture, making you a more appealing candidate.
✨Tip Number 4
Prepare for potential situational questions by thinking of examples from your past experiences where you successfully resolved IT issues or provided excellent customer service. This will help you showcase your problem-solving abilities effectively.
We think you need these skills to ace IT Service Desk Analyst - 1st Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your customer service skills and any specific technologies mentioned in the job description, such as Microsoft stack or Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined by Orbit Group, particularly in delivering first line support.
Highlight Relevant Skills: In your application, clearly list your technical skills and certifications, such as the ITIL Service Management Foundation v3 Certificate. This will demonstrate your qualifications and readiness for the role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully diagnosed and resolved IT issues in the past. This will illustrate your capability to handle incidents and service requests effectively.
How to prepare for a job interview at Orbit Group
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the first point of contact for users. Make sure to highlight your previous experience in customer service and how you've effectively resolved issues while maintaining a positive attitude.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of the technologies mentioned in the job description, such as Microsoft stack, Active Directory, and Citrix. Being able to discuss these confidently will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of past experiences where you successfully diagnosed and rectified faults, showcasing your analytical thinking and technical expertise.
✨Understand the Company’s Values
Orbit Group places a strong emphasis on community and support. Familiarise yourself with their values and be ready to discuss how your personal beliefs align with theirs, showing that you're not just a fit for the role but also for the company culture.