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- Tasks: Lead IT operations, manage systems, and drive innovation for a thriving housing community.
- Company: Join Orbit, one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Why this job: Make a real difference in people's lives while advancing your career in tech.
- Qualifications: Experience in ITIL environments, agile methodologies, and team leadership.
- Other info: Inclusive culture with opportunities for growth and a focus on community impact.
The predicted salary is between 42000 - 84000 £ per year.
We are building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role of the IT Platform Manager, part of the Technology & Data management team, leads the operation and maintenance of existing systems and integrates new platforms into business as usual (BAU). This role ensures smooth system integration, strengthens IT service performance and reliability, and supports business innovation.
Key duties include:
- Managing service levels, performance reporting and management, solution development, proactive problem resolution and people development.
- Collaborating with TTD members to ensure effective technology delivery for business benefit.
- Building strong relationships with Business Product Owner(s) and stakeholders at all levels to enhance service offerings and deliver reliable solutions.
- Driving continuous improvement, maximising efficiency, developing resource plans, and supporting agile project delivery methodologies.
This role is part of Technology & Information where you’ll help us give colleagues the infrastructure, support and insight they need to be brilliant.
What you’ll achieve:
- Establish, maintain, and manage relationships with all stakeholders, including but not limited to Business Product Owners, operation SMEs, external technology partners, and operational suppliers.
- Manage a diverse team to support and administer IT managed systems for internal and external customers, ensuring necessary skills are maintained, developing best ways of working in the team and across team and department.
- Proactive engagement with the business stakeholders and Product Owners to identify a continuous improvement programme for the managed systems, improving performance, efficiency, functionality and business utility.
- Lead the design, development, and release process for designated platforms, maintaining the product development roadmap and backlog in collaboration with Business Product Owners.
- Responsible for platform security, license optimisation, upgrades, feature releases, capacity management, user access provisions, backups, and disaster recovery requirements.
Essential skills:
- Experience working within ITIL environments, ensuring adherence to industry-standard frameworks for managing IT services and aligning IT processes with business needs.
- Demonstrates a strong background in supporting various IT applications and adhering to best practices throughout the software lifecycle, including troubleshooting, upgrade implementation, and resolving incidents efficiently.
- Well-versed in agile methodologies, having contributed to projects that utilise iterative development cycles, continuous improvement approaches, and cross-functional collaboration to deliver high-quality solutions.
- Has a proven track record of successfully leading diverse teams, overseeing vendor relationships, and mentoring staff junior members to foster growth, knowledge sharing, and optimal team performance.
- Proven experience interacting directly with end users for both projects and day to day work activities.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
How we hire:
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
IT Platform Manager employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Platform Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Orbit on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Platform Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Orbit's values and mission. Think about how your experience aligns with their focus on community and innovation. Show them you’re not just looking for a job, but that you genuinely want to contribute to their purpose.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves proactive problem resolution, be ready to discuss past challenges you've faced in IT and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Orbit and being part of something bigger than just a job.
We think you need these skills to ace IT Platform Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Platform Manager role. Highlight your experience with ITIL environments and agile methodologies, as these are key to what we’re looking for at Orbit.
Showcase Your Team Leadership Skills: We value strong leadership, so don’t forget to mention any experience you have in managing diverse teams. Share examples of how you've mentored junior staff or improved team performance – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences easy to read. We appreciate straightforward communication!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our careers website. It’s the easiest way for us to receive your application and get you into the process quickly!
How to prepare for a job interview at Orbit Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand how it aligns with business needs and be ready to discuss how you've applied these principles in past roles. This will show that you're not just familiar with the framework, but that you can effectively implement it.
✨Showcase Your Agile Experience
Be prepared to share specific examples of how you've contributed to agile projects. Talk about your role in iterative development cycles and how you’ve driven continuous improvement. This will demonstrate your ability to adapt and thrive in a fast-paced environment.
✨Build Relationships, Even in the Interview
Since relationship management is key for this role, think about how you can establish rapport with your interviewers. Ask insightful questions about their experiences and challenges. This not only shows your interest but also reflects your collaborative spirit.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some hypothetical scenarios related to system integration or performance issues during the interview. Practice articulating your thought process and solutions clearly. This will highlight your proactive problem-solving skills and readiness to handle real-world challenges.