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- Tasks: Manage sheltered housing and support older, vulnerable residents to promote independence.
- Company: Join Orbit, a leading UK housing group dedicated to affordable living for over 100,000 people.
- Benefits: Enjoy flexible working, professional development, and wellbeing programmes tailored for you.
- Other info: This role may require a DBS check for safeguarding purposes.
- Why this job: Make a real difference in communities while growing your career in a values-driven environment.
- Qualifications: Strong communication skills, ICT proficiency, and experience with older or vulnerable groups preferred.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The role is to effectively and professionally manage sheltered housing in line with Orbit’s polices and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders.
This role is part of Customer & Communities where you\’ll help us to lead the way keeping our promise to more than 100,000 customers.
What you\’ll achieve
Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit’s policies, procedures and practices.
Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss
Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate
Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundariesWhat you\’ll bring
Essential skills
Listens and develops a clear understanding of situations/issues/queries, to resolve matters
Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft word, outlook and excel
Knowledge and/or experience of the issues faced by older people or vulnerable groups
Able to build and maintain professional relationships with customers
Effective problem solving and negotiating skillsDesirable skills
CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualificationWhy Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Independent Living Scheme Officer employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Scheme Officer
✨Tip Number 1
Familiarise yourself with Orbit's values and mission. Understanding their commitment to providing affordable housing and supporting vulnerable groups will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Network with current or former employees of Orbit. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Independent Living Scheme Officer role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to support older or vulnerable individuals. Highlighting your problem-solving skills and relationship-building abilities will make you stand out as a candidate.
✨Tip Number 4
Research the latest trends and challenges in the housing sector, particularly those affecting sheltered housing. Being knowledgeable about these issues will show your commitment to the role and your readiness to advocate for the service effectively.
We think you need these skills to ace Independent Living Scheme Officer
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Independent Living Scheme Officer position. Make sure you understand the responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have working with older or vulnerable groups. Use specific examples to demonstrate your problem-solving skills and ability to build professional relationships.
Showcase Your Skills: Make sure to mention your ICT competency, especially with Microsoft Word, Outlook, and Excel. Highlight any qualifications related to housing practice, as well as your willingness to pursue further training.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your alignment with Orbit's values. Explain why you want to work for them and how you can contribute to their mission of building thriving communities.
How to prepare for a job interview at Orbit Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Independent Living Scheme Officer. Familiarise yourself with Orbit's policies and procedures, especially those related to health and safety, as these will likely come up during your interview.
✨Showcase Your Experience
Be prepared to discuss your experience working with older or vulnerable groups. Highlight specific examples where you've successfully built relationships or resolved issues, as this demonstrates your capability in handling the challenges of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve problems or negotiate effectively. This role requires strong problem-solving skills, so think of examples that showcase your ability to handle difficult situations with professionalism.
✨Align with Orbit's Values
Research Orbit's values and mission. During the interview, express how your personal values align with theirs, particularly regarding community building and supporting vulnerable individuals. This will show your genuine interest in the role and the organisation.