At a Glance
- Tasks: Help customers with income collection and recovery while resolving debt issues.
- Company: Join one of the UK’s largest housing groups focused on affordable living.
- Benefits: Flexible working hours, professional development, and a supportive work environment.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Experience in debt management and strong communication skills required.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Salary shown is full time equivalent
18.13 hours (0.5 head) available. Working pattern to ideally include 2 full days to be discussed at interview.
We are looking to recruit an Income Collection and Recovery Officer to provide advice and assistance to customers on all areas related to income collection and recovery. In addition to maximising income through tenancy enforcement, negotiation, arrears recovery and triage. The team work in a hybrid way, with a mix of office and home based working.
This role is part of Customer & Communities where you\'ll help us to lead the way keeping our promise to more than 100,000 customers.
What you\'ll achieve
You will deal with pre legal queries, and proactively contact customers to resolve debt issues and negotiate repayment schemes. You will investigate any disputes, collating the relevant information to ensure the best outcome. You will take accountability for performance and ensuring all KPIs are met.
Deal with pre legal queries with customers.
Proactively contact customers to resolve debt issues and negotiate repayment schemes.
Investigate and resolve disputes.
Collate information, ensure all relevant info is recorded and best outcome achieved.
Take accountability for performance and ensure all KPIs are met.What you\'ll bring
Essential skills
Debt Management experience
Experience of providing advice to the public
Hub is operational 8am - 8pm - flexibility in working pattern
Good numeracy, literacy and communication skills including business letter writing experience
Good IT skills including word and excel -strong admin skills and attention to detail.Desirable skills
Previous experience of housing law, especially in relation to debt recovery via county court processWhy Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Income Collection and Recovery Officer (part time) in Coventry employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture prioritises employee wellbeing with flexible working arrangements and comprehensive development opportunities, ensuring that every team member can grow and thrive in their career. Join us in making a positive impact on the lives of over 100,000 customers while enjoying a rewarding experience that aligns with your values.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection and Recovery Officer (part time) in Coventry
✨Tip Number 1
Get to know the company! Before your interview, dive into Orbit's mission and values. Understanding what drives us will help you connect your experience with our goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your debt management experience and how it aligns with the Income Collection and Recovery Officer role.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully resolved disputes or negotiated repayment schemes in the past. Real-life stories can make your application memorable and demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our community-focused team at Orbit.
We think you need these skills to ace Income Collection and Recovery Officer (part time) in Coventry
Some tips for your application 🫡
Know the Role:Before you dive into your application, make sure you understand what being an Income Collection and Recovery Officer is all about. Familiarise yourself with the skills and experience mentioned in the job description so you can tailor your application to show us you're the perfect fit!
Show Off Your Skills:When writing your application, highlight your debt management experience and any relevant skills like communication and IT. We want to see how your background aligns with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us easily see your qualifications and experience without getting lost in too much detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Before the interview, make sure you brush up on your debt management knowledge and housing law basics. Familiarise yourself with common issues related to income collection and recovery, as well as the specific challenges faced by customers in this area.
✨Showcase Your Communication Skills
Since this role involves advising customers and negotiating repayment schemes, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past, especially in stressful situations.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a customer who is resistant to repayment plans. Think through your approach to conflict resolution and be ready to demonstrate your problem-solving skills.
✨Highlight Your Flexibility
With the hybrid working model in place, emphasise your adaptability and willingness to work both in the office and remotely. Share any previous experiences where you successfully managed your time and responsibilities in a flexible work environment.
