At a Glance
- Tasks: Provide essential admin support to the Income and Collection team while managing queries and schedules.
- Company: Join Orbit, a leading housing group dedicated to building thriving communities.
- Benefits: Enjoy flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Other info: Hybrid working model with opportunities for career progression and personal growth.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong PC skills, good communication, and recent office administration experience required.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role
Contract available until March 2027. Onsite interviews will be held 29th and 30th July. Strong Administrator required to provide excellent administrative support to our Income and Collection team. You will deal with internal and external queries and support the wider team. Strong communication skills will be key for this role. You will use an online portal to review and verify records, manage issues around compliance, support and manage team agenda and diaries, book and minute meetings as required. The team work in a hybrid manner so this will involve working a mix of office and home. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve
- You will use an online portal to review and verify records, manage issues around compliance ensuring accuracy on all records.
- Support and manage team agenda and diaries, book and minute meetings as required.
- Reviews and process credit returns.
- Accurate maintain calendar and system updates in regards to court hearings and eviction dates.
What you’ll bring
Essential skills- Strong PC skills, including Microsoft Office.
- Experience and ability to interpret basic data reports.
- Good customer communication skills.
- The ability to manage and prioritise own workload to ensure all deadlines are met.
- Recent experience of office administration role - working at high volume.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles.
- A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
How we hire
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Income Collection and Recovery Admin Assistant employer: Orbit Group
At Orbit, we pride ourselves on being a leading housing group dedicated to building thriving communities and providing affordable homes. Our work culture is rooted in collaboration and a strong commitment to customer focus, ensuring that our employees feel valued and empowered to make a difference. With ample opportunities for professional growth and a supportive environment, joining us as a Contracts & Standards Manager means contributing to meaningful change while enjoying the benefits of working for an organisation that truly believes in people.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection and Recovery Admin Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orbit Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orbit Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Income Collection and Recovery Admin Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orbit Group:Your cover letter is your chance to shine! Tell us why you want to work at Orbit Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orbit Group!
How to prepare for a job interview at Orbit Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
