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- Tasks: Manage heating compliance and improve customer service in a rewarding role.
- Company: Join one of the UK’s largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in contract management and customer-focused operations is essential.
- Other info: 12-month fixed-term contract with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role involves monitoring and managing Responsive Repairs, Gas and alternative Compliance functions through effective contract management and improvement of Orbit policy and procedures. You will be an ambassador in customer service delivery, cost-conscious culture, contractor management, and keeping our customers safe through compliance. The aim is to improve the customer service journey by identifying service improvements and ensuring Orbit has robust and auditable evidence of compliance with relevant legislation and company KPIs. This role is part of Property where you will help us to lead the way investing and maintaining 46,000 homes. This is a 12 Month Fixed Term Contract Position running from April 1st 2026 to March 31st 2027.
What you’ll achieve:
- Assist the Operations Contract Manager (H+E) by controlling survey and/or servicing programmes for Gas, Oil, Solid Fuel and Renewable Delivery functions and ensuring quality of surveys provided by relevant service providers.
- Fully investigate compliance related queries and provide an audit trail of these investigations.
- Assist in the research of Gas Compliance standards and best practice.
- Ensure communication between various Orbit Departments and contractors results in a joined-up approach to achieving targets.
- Assist in the production of Heating delivery procedures/handbooks.
- Ensure invoices and payment processes are compliant with contracts and agreed service levels.
- Ensure data accuracy in line with auditor and contractor records.
What you’ll bring:
Essential skills:- Contracts Operations experience directly with subcontractors in managing daily performance.
- Experience of managing construction, maintenance or repairs programmes or services.
- Gas and alternative heating service delivery and compliance.
- Contract Management experience to meet financial targets and KPIs.
- Experience of working in a customer-focused organisation.
Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you and your loved ones thrive. For a better work-life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional, we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
How we hire: We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Heating Officer employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and compliance sectors, especially those who work at Orbit. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for your interview by knowing Orbit’s values inside out. They’re all about community and customer service, so think of examples from your past that show how you embody these principles.
✨Tip Number 3
Showcase your contract management skills! Be ready to discuss specific projects where you’ve successfully managed subcontractors or improved compliance processes. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Orbit team.
We think you need these skills to ace Heating Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Heating Officer role. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Customer Focus: Since we’re all about delivering great customer service, share examples of how you’ve gone above and beyond for customers in your previous roles. This will help us see your commitment to our values.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you brush up on your knowledge of gas compliance standards and best practices. Familiarise yourself with Orbit's policies and procedures, as well as the specific requirements of the Heating Officer role. This will show that you're not just interested in the job, but that you’re genuinely prepared to contribute.
✨Showcase Your Customer Focus
Since this role is all about improving customer service delivery, be ready to share examples from your past experiences where you’ve successfully managed customer relationships or improved service processes. Highlight how you can bring that same focus to Orbit and enhance the customer journey.
✨Demonstrate Contract Management Skills
Prepare to discuss your experience with contract management and how you've ensured compliance with financial targets and KPIs in previous roles. Be specific about the tools and methods you used to monitor performance and manage subcontractors effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the challenges Orbit faces in heating compliance or how they measure success in customer service delivery. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.