At a Glance
- Tasks: Manage sheltered housing and provide support to older and vulnerable residents.
- Company: Join one of the UK’s largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Other info: Inclusive culture with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Strong communication skills and experience with older or vulnerable groups.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role is to effectively and professionally manage sheltered housing in line with Orbit’s policies and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve:
- Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
- Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit’s policies, procedures and practices.
- Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss.
- Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate.
- Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundaries.
What you'll bring:
Essential skills:
- Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft Word, Outlook and Excel.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Able to build and maintain professional relationships with customers.
- Effective problem solving and negotiating skills.
Desirable skills:
- CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
How we hire: We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Independent Living Scheme Officer in Erith employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those passionate about social impact. Our inclusive work culture prioritises employee wellbeing and offers flexible working opportunities, alongside robust training and development programmes to support your career growth. Join us in making a meaningful difference in the lives of over 100,000 customers, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Scheme Officer in Erith
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older and vulnerable groups. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for your interviews by researching Orbit’s values and mission. Show us how your passion for community and customer care aligns with what we stand for. It’ll make you shine during the interview!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve helped someone or resolved an issue. We love hearing about your experiences and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing company culture.
We think you need these skills to ace Independent Living Scheme Officer in Erith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the role of Independent Living Scheme Officer. Highlight your understanding of the issues faced by older people or vulnerable groups, as this will show us you’re a great fit for our mission.
Showcase Your Communication Skills:Since you'll be managing relationships with customers, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language, and don’t forget to mention any relevant experience you have in building professional relationships.
Highlight Relevant Experience:If you've got experience in housing support or working with vulnerable groups, make sure to bring that to the forefront of your application. We want to see how your background aligns with our goal of providing high-quality housing-related support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our values there!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Before the interview, make sure you understand Orbit's mission and values. Familiarise yourself with the challenges faced by older and vulnerable people in housing. This will help you demonstrate your commitment to promoting independence and providing a safe environment.
✨Showcase Your Skills
Be ready to discuss your experience with ICT and how you've used it in previous roles. Prepare examples of how you've effectively managed administration tasks or resolved issues for customers, as this aligns with the responsibilities of the Independent Living Scheme Officer.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share stories that highlight your ability to develop professional relationships with customers. This is crucial for the role, so showing your interpersonal skills can set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and Orbit’s approach to community building. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
