Employment & Skills Trainer - Tenancy Sustainment in Erith

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Orbit are delighted to be recruiting for an Employment & Skills Trainer to join our Customer team. In this role, you will play a pivotal role in supporting customers to access training and skills needed to sustain their tenancies and enhance their lives. Working to deliver training within our communities, both online and from sites such as our community hubs, you will also work to ensure that employment and training opportunities align with the needs of the local job market whilst addressing barriers faced by our customers. Working alongside our Employment and Skills Lead to strategically plan, engage stakeholders and develop our training programmes you will help drive positive social impact and contribute to the overall wellbeing and stability of the communities we serve.

This is an agile working role, based out of our Orchard House - Erith Community Hub, and will involve regular travel to our Community Hubs in the South (and to East Anglia on occasion) to deliver training to our customers in-person. You can expect to be delivering at one of these hubs circa 2 days per week, with 3 days home working available to deliver virtual training also (subject to business need). This role is part of our Customer directorate where you’ll help us to lead the way in keeping our promise to more than 100,000 customers.

What you’ll achieve:

• Lead and deliver a programme of live face to face and online short courses for Orbit customers within Orbit’s geography to deliver employment skills, literacy, numeracy, motivation, confidence and continued engagement to help customers sustain their tenancies and grow their skills.
• Ensure effective preparation for all courses, both online and face to face including liaison with Community Coaches, Community Hub Officers and Community Hubs manager regarding events and venues, and support to customers to achieve high attendance.
• Assess the training needs required for customers and Community Investment by conducting training needs analysis.
• Maintain accurate records & reports of all courses, individual performance and progress, as required internally and for external funders.
• Overall responsibility for marketing the training courses directly to customers and to colleagues across the business to generate appropriate referrals.

What you’ll bring:

• Experience of managing & developing, improving, delivering employment related and motivational training programmes both online and face to face.
• Accredited coaching or training qualification (AET L3 or PTLLS) or equivalent experience and willingness to gain qualifications.
• Experience of working with vulnerable individuals with multiple barriers and utilising a coaching approach to service delivery.
• Car owner with the ability to travel across Orbit’s geography and occasional stays away from home.

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:

• A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
• A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
• A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.