At a Glance
- Tasks: Lead community projects and enhance local services for thriving communities.
- Company: Join one of the UK’s largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and a supportive environment.
- Other info: Dynamic role with opportunities for growth and impactful work.
- Why this job: Make a real difference in people's lives and build empowered communities.
- Qualifications: Experience in customer engagement, project management, and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The role of Community Investment Lead (known internally as Place Investment & Partnerships Lead) involves ensuring effective development and delivery of Local Place Plans that support the delivery of Orbit’s Thriving Community strategy and targets, as well as meeting Orbit’s mission and aspiration to lead in building thriving and empowered communities. This role requires access to your own vehicle and willingness to travel, and will be an agile working role based out of our Erith office. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.
What you’ll achieve:
- Lead on planning, coordinating and overseeing delivery of local activity within a defined geographical area of responsibility working alongside colleagues on a taskforce approach to tackle identified issues.
- Using data and working with customers, local partners and Orbit teams to co‑design and commission projects to meet identified need, managing local contract delivery.
- Support the delivery of Orbit's Community Hubs working closely with The Community Hub Team including coordination and reporting of impact on projects and activities within the defined area.
- Managing the local customer journey into support through the work of the team, providing Information Advice and Guidance (IAG), supporting tenancy sustainment including the support to vulnerable customers and referrals into Better Days and external services.
- To lead, coach and develop team members, driving high performance and continuous improvement contributing to overall business performance.
- Support the management of the Community Coaches customer caseload, ensuring compliance, safeguarding and performance and complaint resolution.
- Management of a local budget, including accurate forecasting and ensuring value for money of commissioned projects.
- To lead the implementation of change initiatives across your area of responsibility designed to enable service offering and customers choice, engaging with and managing customer expectations in line with corporate strategy.
What you’ll bring:
- Awareness and experience of customer engagement theory and practice and track record of increasing customer engagement.
- Experience of design, commissioning and implementation of local service delivery based on identified need, including securing external funding.
- Experience of successful contract and budget management, reporting audit and compliance.
- Experience of leading and performance managing the work of a team including customer caseload (direct and matrix management).
- Strong ability to relationship build across geographies, with a wide variety of stakeholders to develop and manage cross sector partnerships.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
How we hire: We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Community Investment Lead - Housing in Erith employer: Orbit Group
Orbit is an exceptional employer dedicated to building thriving communities and providing affordable housing across the UK. With a strong focus on employee wellbeing, flexible working opportunities, and comprehensive training programmes, we empower our staff to grow and excel in their careers. Join us in making a meaningful impact while enjoying a supportive and values-driven work culture that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Community Investment Lead - Housing in Erith
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role like Community Investment Lead. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get social! Follow Orbit on LinkedIn and engage with their posts. This shows your interest in the company and helps you stay updated on their latest news and job openings. Plus, it’s a great way to connect with current employees!
✨Tip Number 3
Prepare for interviews by researching Orbit's community initiatives and values. Be ready to discuss how your experience aligns with their mission of building thriving communities. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Community Investment Lead - Housing in Erith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Community Investment Lead role. We want to see how you can contribute to our mission of building thriving communities!
Showcase Your Experience:Don’t hold back on sharing your past experiences, especially those related to customer engagement and project management. We love seeing real examples of how you've made a difference in previous roles!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff. We’re all about efficiency here at Orbit!
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Orbit Group
✨Know Your Community Investment Strategies
Familiarise yourself with Orbit's Thriving Community strategy and how it aligns with the role of Community Investment Lead. Be ready to discuss specific examples of how you've successfully engaged with communities in the past and how you can apply that experience to enhance local place plans.
✨Showcase Your Relationship-Building Skills
Prepare to share instances where you've built strong relationships with stakeholders across various sectors. Highlight your ability to collaborate effectively, as this role requires working closely with customers, local partners, and internal teams to co-design projects.
✨Demonstrate Budget Management Experience
Be prepared to discuss your experience in managing budgets and ensuring value for money in commissioned projects. Bring examples of how you've forecasted accurately and managed financial compliance in previous roles, as this is crucial for the position.
✨Emphasise Your Leadership Qualities
Think about your leadership style and be ready to talk about how you've led and developed teams in the past. Share specific examples of how you've driven high performance and continuous improvement, as well as how you've supported team members in achieving their goals.
