At a Glance
- Tasks: Support the Customer Care Team by managing customer communications and tracking home defects.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and a rewarding work experience.
- Other info: Opportunities for career growth and a supportive, inclusive environment.
- Why this job: Make a real difference in people's lives by ensuring they have a great home.
- Qualifications: Strong computer skills, excellent communication, and a team player attitude.
The predicted salary is between 25000 - 30000 £ per year.
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role
The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period. This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.
What you'll achieve
- The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments.
- Act as a first point of contact for customers reporting defects via telephone, email and internal systems; respond to customer enquiries in a timely, professional and empathetic manner.
- Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate.
- Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded.
- Liaise with contractors and suppliers to arrange inspections and remedial works.
- Coordinate customer appointments and access arrangements, working closely with site teams where required.
- Monitor contractor attendance, progress and completion updates, ensuring systems are kept current.
What you'll bring
Essential skills- High level of computer literacy including speed and accuracy of typing.
- Excellent literacy and numeracy skills.
- Ability to interpret data and produce summary reports.
- Excellent team working and communication skills.
- Competent IT skills especially in Excel and Teams.
- Excellent interpersonal skills and ability to develop constructive, positive relationships.
- Use of CRM system/use of D365.
- Experience in a New Build/Developer environment.
Why Orbit?
Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us:
- A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.
- A purpose to feel proud of. We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
How we hire
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Customer Care Administrator in Daventry employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture prioritises employee wellbeing with flexible working options and comprehensive development programmes, ensuring that every team member has the opportunity to grow and thrive in their career. Join us in making a positive impact on people's lives while enjoying a rewarding experience in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Daventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit and their mission. Understanding their values and goals will help you connect your skills to what they’re looking for, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your soft skills! As a Customer Care Administrator, empathy and communication are key. Be ready to share examples of how you've handled customer interactions in the past, showcasing your ability to build positive relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Administrator in Daventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the Customer Care Administrator role. Highlight your computer literacy, communication skills, and any relevant experience in a new build environment.
Show Your Empathy:Since this role involves providing support to customers, it’s crucial to demonstrate your empathetic approach in your written application. Share examples of how you've handled customer queries or issues with care and professionalism.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see how you fit into our team and the role you're applying for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Orbit Group
✨Know the Company Inside Out
Before your interview, take some time to research Orbit and its mission. Understand their commitment to affordable housing and community building. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Care Administrator, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Be ready to demonstrate your ability to communicate professionally and empathetically during the interview.
✨Familiarise Yourself with Relevant Tools
Since the role requires high computer literacy, especially in Excel and Teams, brush up on these tools before your interview. If you have experience with CRM systems like D365, be sure to mention it, as this could set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer expectations. Think of specific scenarios where you had to coordinate with multiple parties or resolve a complex issue, and be ready to discuss how you approached these situations.
