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- Tasks: Join our Outbound team to engage with customers and drive communication.
- Company: A values-driven organisation focused on affordable housing and community impact.
- Benefits: Flexible working hours, professional development, and wellbeing programmes.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive culture with opportunities for growth and career progression.
The predicted salary is between 28800 - 43200 £ per year.
We believe that everyone is entitled to a good quality home that they can afford, in a place that they are proud to live. But we can’t achieve this without passionate and committed colleagues who share our vision and who want to learn and grow, and make a difference. If this is you, come and join us. Making it your home, together. The role Fantastic opportunity to join the Outbound team within our Customer Care department. This team deliver project work for the business to drive customer engagement and communication. They make outbound calls to customers, covering all issues – e.g. repairs, tenancy and income – so a flexible approach is key. You work collaboratively with wider teams to ensure customer satisfaction and service delivery is met. You will engage with customers, discuss feedback, update records and undertake ad hoc project work to support business need. Strong communication skills will be key. You will have a keen eye for detail and be able to work to deadlines and produce results. Our next group induction starts on 5th January 2026 Customer Care is accessible to our customers from 8am to 8pm Monday to Friday and between 8am to 1pm on Saturdays. Full time Advisors work shift patterns within these times. Colleagues work to fair and robust shift pattern rotas which are communicated in advance. What will help you make a difference. Excellent literacy, numeracy, interpersonal and communication skills Ability to write clear and concise notes of customer interactions Ability to work in a team, be resilient and with a drive and passion to deliver an excellent customer experience, doing the right thing at the right time Good IT skills Good active listening skills and the ability to be persuasive and empathetic Patience and the ability to remain calm in stressful situations Ability to be professional, responsible with a honest and methodical approach and attention to detail. Experience of customer relations and service A flexible approach to working hours and ability to work shift patterns between 8 am and 8pm should it be required.Desirable skills Demonstrable experience with vulnerable customer groups.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Customer Support Outbound Advisor - Starting January 2026 employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Outbound Advisor - Starting January 2026
✨Tip Number 1
Get to know the company! Before your interview, dive into their values and mission. This way, you can show how your passion aligns with their vision of providing quality homes. It’ll make you stand out as someone who truly cares.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you sharpen your communication skills and prepare you for those tricky questions about handling customer interactions.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've demonstrated strong communication or problem-solving skills. This will help you illustrate your fit for the Customer Support Outbound Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference together.
We think you need these skills to ace Customer Support Outbound Advisor - Starting January 2026
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you share our vision of providing quality homes and making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what we do and how they can contribute to our mission.
Be Clear and Concise: Remember, strong communication skills are key for this role. Keep your application clear and to the point, showcasing your ability to write concise notes and engage effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate – get your application in!
How to prepare for a job interview at Orbit Group
✨Know the Company Values
Before your interview, take some time to understand the company's values and mission. They’re all about providing quality homes and making a difference in people's lives. Show that you share this passion and can contribute to their vision.
✨Demonstrate Your Communication Skills
As a Customer Support Outbound Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve had to be persuasive or empathetic, and be ready to share those stories.
✨Show Flexibility and Team Spirit
The role requires a flexible approach and teamwork. Be prepared to discuss how you’ve adapted to changing situations or worked collaboratively with others. Highlight any experience you have with shift work or managing multiple tasks under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer interactions. Practice responding to hypothetical scenarios, focusing on your active listening skills and how you would ensure customer satisfaction in challenging situations.