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- Tasks: Transform complex data into actionable insights to enhance customer experience.
- Company: Join Orbit, a leading UK housing group dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Why this job: Make a real impact by driving change through data analysis in a collaborative environment.
- Qualifications: Experience in data analysis, especially in customer service, with strong Excel and Power BI skills.
- Other info: Enjoy a rewarding career with opportunities for growth and a purpose-driven culture.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
If the following job requirements and experience match your skills, please ensure you apply promptly.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
Join us as a Customer Data Analyst – where insight drives impact
As a Customer Data Analyst in our Customer Care team, you’ll play a pivotal role in turning complex data into meaningful actions that directly improve customer experience. By uncovering insights, streamlining processes, and identifying opportunities, you’ll help drive smarter decisions and operational excellence across our customer care teams.
The team operate in an agile manner, so this will be a mix of office and home-based working. The business area is operational 8am to 8pm Monday – Fri and 8am to 1pm Saturday.
What you\’ll achieve
In this role, you\’ll be at the heart of improving our customer experience – transforming raw data from contacts, surveys, and feedback into powerful, actionable insights. Your work will uncover trends, highlight gaps, and identify opportunities to enhance both customer satisfaction and colleague performance and wellbeing.
Partnering closely with fast-moving operational teams, you\’ll bring clarity to complex, high volume data, spotting patterns and providing analysis that informs smarter decision making.
This is more than just data analysis – it\’s about using data to drive change. If you thrive in a collaborative, high-energy environment and are passionate about turning insights into outcomes, we want to hear from you
What you\’ll bring
Essential skills
Possess data analysis experience in contract centre or customer service environments
Understand resource planning, methodologies and their role delivering exceptional service
Be an advance user of tools like Excel, Power BI and other data analysis platforms
Think critically and solve problems with creativity and purpose
Communicate, influence and collaborate with stakeholders and colleagues
Have a keen focus on attention to detail and used to delivering work that has been effectively error checked
The ability to work independently and as part of a team
Understand the contact centre environment and how to add value in an omni-channel operationWhy Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s) and technical exercise
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
Customer Care Data Analyst employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Data Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Orbit on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into data analysis scenarios. Think of examples where you've turned complex data into actionable insights. This will show that you understand the role and can hit the ground running!
✨Tip Number 3
Show your passion for customer care! Be ready to discuss how your data analysis can directly improve customer satisfaction. Highlighting your commitment to enhancing the customer experience will resonate well with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Orbit and being part of our mission to create thriving communities.
We think you need these skills to ace Customer Care Data Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Data Analyst role. Use keywords from the job description to show we’re on the same page!
Showcase Your Data Skills: Since this role is all about data analysis, don’t hold back! Share specific examples of how you’ve used tools like Excel or Power BI to drive insights and improve customer experiences in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We love clarity! Make sure your points are easy to read and get straight to the heart of what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Orbit Group
✨Know Your Data Tools
Make sure you brush up on your skills with Excel, Power BI, and any other data analysis platforms mentioned in the job description. Be ready to discuss how you've used these tools in past roles to drive insights and improve customer experiences.
✨Understand the Customer Care Landscape
Familiarise yourself with the contact centre environment and the challenges it faces. Think about how your analytical skills can add value in an omni-channel operation and be prepared to share specific examples of how you've tackled similar issues before.
✨Showcase Your Problem-Solving Skills
Prepare to discuss instances where you've turned complex data into actionable insights. Highlight your critical thinking and creativity in solving problems, as this role is all about using data to drive change and improve customer satisfaction.
✨Communicate Effectively
Since collaboration is key in this role, practice articulating your thoughts clearly and confidently. Be ready to explain your analysis to stakeholders who may not have a technical background, showcasing your ability to influence and engage with others.