Orbit Group is seeking a customer-focused role within Orbit Homes to provide and maintain communications between the Construction Team and customers. You will track contractor performance to ensure timely rectification of issues and design a customer-focused service to enhance overall experience.
In this position you will manage post-occupation problems, ensure timely information delivery to internal teams, and take ownership of initial complaints to prevent escalation, while continuously
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Customer Care Coordinator | Flexible Hours | Housing employer: Orbit Group
At Orbit, we are committed to creating a rewarding work environment that prioritises employee wellbeing and professional growth. As a leading housing group, we offer flexible working opportunities and comprehensive training programmes, ensuring that every team member can thrive while making a meaningful impact in the communities we serve. Join us to be part of a values-driven organisation where your contributions help shape an inclusive digital experience for over 100,000 customers.
