Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers via phone, email, and web chat, ensuring they feel valued and supported.
- Company: Join a values-driven company dedicated to providing affordable homes and making a difference.
- Benefits: Enjoy flexible working hours, professional development opportunities, and wellbeing programmes.
- Why this job: Make a real impact by helping over 100,000 customers while growing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a willingness to learn are essential.
- Other info: Onboarding starts on 28th April 2025; shifts are between 8am-8pm Monday to Friday.
We believe that everyone is entitled to a good quality home that they can afford, in a place that they are proud to live. But we can’t achieve this without passionate and committed colleagues who share our vision and who want to learn and grow, and make a difference. If this is you, come and join us. Making it your home, together.
The role
As a Customer Care Advisor, your role is all about helping customers—whether it’s over the phone, through other contact channels such as email and web chat. You’ll be there to listen, understand, and support customers, making sure they feel valued and cared for in every interaction. You’ll work closely with colleagues and partners to find solutions, resolve issues with care and accuracy, and always keep our commitment to respect, care, and growth at the heart of what you do.
Our next onboarding and group induction starts on 28th April 2025. Customer Care is accessible to our customers from 8am to 8pm Monday to Friday and between 8am to 1pm on Saturdays. Full time Customer Care Advisors work shift patterns within these times. Colleagues work to fair and robust shift pattern rotas which are communicated in advance. This role is part of our Customer Directorate where you’ll help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve
- No two customer calls will be the same. You will adapt your approach to support each customer individually.
- You will need to work with compassion and empathy to find an effective solution for each customer.
- Following your successful onboarding and extensive training, you’ll be equipped with the skills and knowledge to provide sound advice and deliver great outcomes for our customers.
- Own the Customer journey – you will want to take responsibility for resolving issues, ensuring smooth resolution.
- Communicate Proactively – keep customers and colleagues updated in a timely manner.
- Collaborate for Success – work with teams across Orbit and externally to ensure a positive experience.
- Champion Accurate Data – be meticulous and accurate in updating customer records.
What you’ll bring
Essential skills- Proven experience in delivery of excellent customer service.
- Ability and desire to learn to develop housing knowledge and improve on customer service skills.
- Demonstrate interpersonal skills and the ability to communicate effectively via phone, email and web chat.
- Flexibility to work shifts between 8am and 8pm and occasional Saturday mornings.
- Proficient IT skills, use of MS Packages and experience of navigating range of IT systems.
- Active listening skills, ability to solve problems with empathy.
- Demonstrable experience with vulnerable customer groups.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
- For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
How we hire
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Customer Care Advisor employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the values and mission of StudySmarter. Understanding our commitment to providing quality homes and excellent customer service will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Practice active listening skills in your daily interactions. As a Customer Care Advisor, you'll need to demonstrate empathy and understanding, so honing these skills now will prepare you for real customer scenarios.
✨Tip Number 3
Get comfortable with various communication channels like phone, email, and web chat. Familiarity with these platforms will not only boost your confidence but also show us that you're ready to engage with customers effectively.
✨Tip Number 4
Research common customer service challenges in the housing sector. Being knowledgeable about potential issues will allow you to discuss how you would handle them, demonstrating your proactive approach to problem-solving.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. Use specific examples that demonstrate your ability to listen, empathise, and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers. Mention how your values align with the company's mission of providing quality homes and how you can contribute to their vision.
Showcase Relevant Skills: In your application, emphasise your interpersonal skills and IT proficiency. Mention any experience you have with vulnerable customer groups, as this is a desirable skill for the role.
Prepare for Interviews: If invited for an interview, be ready to discuss scenarios where you've successfully resolved customer issues. Practice articulating your thought process and the importance of compassion in customer care.
How to prepare for a job interview at Orbit Group
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns with the company's vision of making every customer feel valued.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This will showcase your ability to understand and empathise with customers, which is crucial for a Customer Care Advisor.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Prepare by thinking of past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Familiarise Yourself with the Company Values
Research the company's values and mission statement before the interview. Be prepared to discuss how your personal values align with theirs, particularly around respect, care, and growth, as this will demonstrate your commitment to their ethos.
