At a Glance
- Tasks: Support the Customer Care Team with admin and communication for new build homes.
- Company: Join Orbit, a leading UK housing group focused on affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Other info: Inclusive culture with opportunities for growth and career progression.
- Why this job: Make a real difference in communities by helping customers thrive.
- Qualifications: Strong computer skills, excellent communication, and team collaboration.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.
The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period. This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.
What you'll achieve:
- The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments.
- The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.
- Act as a first point of contact for customers reporting defects via telephone, email and internal systems; respond to customer enquiries in a timely, professional and empathetic manner.
- Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate.
- Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded.
- Liaise with contractors and suppliers to arrange inspections and remedial works.
- Coordinate customer appointments and access arrangements, working closely with site teams where required.
- Monitor contractor attendance, progress and completion updates, ensuring systems are kept current.
What you'll bring:
Essential skills:
- High level of computer literacy including speed and accuracy of typing.
- Excellent literacy and numeracy skills.
- Ability to interpret data and produce summary reports.
- Excellent team working and communication skills.
- Competent IT skills especially in Excel and Teams.
- Excellent interpersonal skills and ability to develop constructive, positive relationships.
Desirable skills:
- Use of CRM system/use of D365.
- Experience in a New Build/Developer environment.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
- For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
How we hire: We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Customer Care Administrator employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture prioritises employee wellbeing with flexible working options, comprehensive training programmes, and clear pathways for career progression, ensuring that every team member can grow and thrive alongside our mission to make a positive impact on people's lives. Join us in creating homes and communities where everyone can feel proud to live.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know Orbit! Research our values and mission so you can show us how you align with our goal of building thriving communities. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Care Administrator, you'll need to be empathetic and professional. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our mission at Orbit.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the Customer Care Administrator role. Highlight your administrative skills and any relevant experience in customer service to show us you’re the right fit!
Show Your Empathy:Since this role involves a lot of communication with customers, it’s important to convey your empathetic approach in your written application. Share examples of how you've handled customer queries or issues in a caring and professional manner.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your ability to communicate effectively, so make sure your writing reflects that!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Orbit!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Before the interview, make sure you understand Orbit's mission and values. Familiarise yourself with their commitment to affordable housing and community building. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Care Administrator, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Highlight your ability to handle enquiries empathetically and professionally, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Data Management
Since the role involves logging and tracking defects, brush up on your data management skills. Be prepared to discuss your experience with CRM systems or Excel, and how you've used these tools to maintain accurate records and reports in previous roles.
✨Demonstrate Team Spirit
Orbit values teamwork, so think of examples where you've collaborated successfully with others. Whether it’s coordinating with contractors or working alongside site teams, showing that you can build positive relationships will set you apart from other candidates.
