At a Glance
- Tasks: Lead workforce planning and optimise service delivery in a dynamic contact centre.
- Company: Join ORBIT Group, committed to creating thriving communities and affordable homes.
- Benefits: Collaborative work environment with opportunities for personal and professional growth.
- Other info: Office-based role with a focus on teamwork and community impact.
- Why this job: Make a real difference in customer satisfaction and service culture.
- Qualifications: Strong leadership skills and experience in data analysis required.
The predicted salary is between 40000 - 50000 £ per year.
ORBIT Group in Coventry is seeking a Workforce & Service Optimisation Manager to lead the Customer Care workforce planning. This mainly office-based role focuses on ensuring optimal staffing and performance at a large omni-channel contact centre.
The successful candidate will demonstrate leadership skills, manage data analysis, and contribute to embedding a customer-focused service culture. Enjoy a collaborative environment where your expertise will directly impact service delivery and customer satisfaction.
We believe everyone deserves an affordable home and strive to create thriving communities.
Workforce Optimisation & Service Insight Lead in Coventry employer: Orbit Group
At ORBIT Group, we pride ourselves on being an excellent employer by fostering a collaborative work culture that values your expertise and contributions. Located in Coventry, our office-based environment offers meaningful opportunities for professional growth while you lead initiatives that directly enhance customer satisfaction and service delivery. Join us in our mission to create thriving communities, where your role as Workforce Optimisation & Service Insight Lead will make a tangible difference.
