At a Glance
- Tasks: Manage customer cases and ensure efficient delivery of housing services.
- Company: One of the UK's largest housing groups focused on affordable housing.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Other info: Join a values-driven team with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. More than 100,000 people live in our homes.
The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader. To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.
What you’ll achieve:
- Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers.
- Support the Technical Senior to ensure all relevant work instructions, guidance notes and procedures are maintained and being followed where necessary.
- Case manage DMC cases, keep regular contact with the customers and manage the customer journey.
- Assist in case managing HHSRS cases, keep regular contact with the customers and manage the customer journey. Work in partnership with the surveyor to meet resolution.
- Support the Complaints and Housing Ombudsman team with the resolution of cases. Support the customer journey and seek resolution with contractors.
- Case manage Disrepair cases, communicate with the legal representative and support settlement.
What you’ll bring:
Essential skills:
- Strong written and verbal communication.
- Exceptional customer service with a degree of empathy and understanding.
- Accurate and precise record keeping.
- Very good team player.
- I.T. and Microsoft Word astute.
- Resilient and an eye for detail.
Desirable skills:
- Knowledge and experience of working in Social Housing.
- Experience of case managing cases.
- Knowledge of housing and tenancy legislation.
Benefits:
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Technical Case Handler in Coventry employer: Orbit Group
As one of the UK's largest housing groups, we are dedicated to building thriving communities and providing affordable housing for over 100,000 residents. Our inclusive work culture prioritises employee wellbeing and offers flexible working opportunities, alongside comprehensive training programmes that support career growth at every level. Join us in making a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Case Handler in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Technical Case Handler, you'll need to be clear and empathetic. Role-play with a friend or use online resources to polish your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Technical Case Handler in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong written communication is key for the Technical Case Handler role, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your customer service experience.
Tailor Your Application:We want to see how you fit into our mission of providing affordable housing. Tailor your CV and cover letter to highlight relevant experiences that align with our values and the job description. It’ll make a world of difference!
Be Detail-Oriented:Attention to detail is crucial in this role. Ensure your application is free from typos and errors. A well-organised application shows us you can manage cases effectively and keep accurate records.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Technical Case Handler. Familiarise yourself with Awaab's Law and how it impacts customer service in housing. This will show that you're not just interested in the role, but that you’re also prepared to tackle the challenges that come with it.
✨Showcase Your Communication Skills
Since strong written and verbal communication is essential, practice articulating your thoughts clearly. Prepare examples from your past experiences where you’ve successfully managed customer interactions or resolved issues. This will demonstrate your ability to empathise and connect with customers.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Discuss how you keep accurate records and manage case files. You might even want to bring a sample of your work (if applicable) to showcase your organisational skills and precision.
✨Demonstrate Team Spirit
As a team player, it’s important to convey your collaborative nature. Share examples of how you’ve worked effectively with others, especially in resolving cases or projects. This will reassure them that you can partner well with surveyors and other team members to achieve the best outcomes for customers.
