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- Tasks: Oversee service delivery and enhance customer experiences in a dynamic housing group.
- Company: Leading housing group committed to community welfare and innovation.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in service design while supporting your community.
- Qualifications: Strong understanding of ITIL practices and experience in service management.
- Other info: Collaborative environment with a focus on stakeholder engagement.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing group is looking for a Service Design, Change & Assurance Manager in Coventry. This pivotal role requires overseeing service delivery processes, ensuring services meet business needs, and enhancing customer experiences.
Ideal candidates will have a strong understanding of ITIL practices and experience managing service design and transition processes. The role also involves managing the IT Change Management process and collaborating with stakeholders. Flexibility and a commitment to community welfare are core to this position.
Service Design & Change Manager — ITIL & Assurance in Coventry employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Change Manager — ITIL & Assurance in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or ITIL community. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Showcase your skills in action! If you've got experience with service design or change management, think of specific examples to share during interviews. We want to hear how you made a difference!
✨Tip Number 3
Prepare for those tricky questions! Brush up on ITIL practices and be ready to discuss how you've applied them in real-world scenarios. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Design & Change Manager — ITIL & Assurance in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL practices and service design. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery and community welfare. We love seeing candidates who genuinely care about enhancing customer experiences.
Showcase Your Collaboration Skills: Since this role involves working with various stakeholders, make sure to mention any past experiences where you successfully collaborated with others. We value teamwork and want to know how you can contribute to our community-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Orbit Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in service design and transition processes. This will show that you understand the framework and can effectively manage service delivery.
✨Showcase Your Change Management Skills
Prepare specific examples of how you've successfully managed change within an organisation. Highlight any challenges you faced and how you overcame them. This will demonstrate your ability to handle the IT Change Management process effectively.
✨Engage with Stakeholders
Think about how you've collaborated with various stakeholders in previous roles. Be ready to share examples of how you’ve built relationships and ensured that services meet business needs. This will illustrate your communication skills and your commitment to enhancing customer experiences.
✨Emphasise Flexibility and Community Focus
Since flexibility and community welfare are key to this role, be prepared to discuss how you've adapted to changing circumstances in your work. Share any initiatives you've been involved in that support community welfare, as this will resonate well with the company's values.
