At a Glance
- Tasks: Inspect and manage repairs, ensuring homes are safe and well-maintained for customers.
- Company: Join a dedicated team at Orbit, focused on delivering quality housing solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer satisfaction and effective problem-solving.
- Why this job: Make a real difference in the community by ensuring safe and comfortable living spaces.
- Qualifications: RICS qualification or relevant experience in building surveying or maintenance.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. This role will cover Coventry & surrounding areas.
As part of the Property Repairs team's new culture of Ownership and Resolution, you will be the owner of and manage the customer expectations on inspected repairs and be the point of contact for all responsive repairs' escalations and complaints within your assigned property area. Responsible for carrying out Structural and Technical Repairs Inspections, DMC Inspections, DTD Repairs Inspections and provide technical assistance to the business on repairs related matters. Responsible for carrying out pre, interim and post inspections, specify and cost works using SORs as required. Update IT systems with all necessary information and report on property conditions. Inspection workstreams include Day to Day Repairs, Major Repairs and Damp, Mould and Condensation across individual dwellings and communal assets. Actively find solutions to required repairs, provide specifications and schedules of works to reflect good building practice, ensuring that works orders are designed and prioritised to deliver cost effective, high quality, customer‑focused repairs. Provide the business with a First Responder capability by attending Fire, Insurance and Structural incidents and action the resolution including the management of immediate risk removal. Diagnose building defects and seek budget estimates for remedial improvement works, seeking advice on complex matters from the Area Repairs Managers. Assist with the budget control and liaise with Area Repairs Manager to confirm budgets are on track and apply a true commercial approach to repair requirements.
Essential skills:
- RICS qualification or experience of working in a building surveying role or similar capacity.
- Knowledge/experience of building maintenance and repair management.
- Knowledge, experience, and the ability to survey properties and provide accurate and detailed schedules of work using schedule of rates codes.
- Knowledge and experience of working with mixed tenure blocks and understanding differences in lease agreements.
- Knowledge of relevant Housing and H&S legislation (e.g., Landlord & Tenant Act, RICS Code, Building Safety Act, etc.).
- Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota.
Desirable skills:
- Ordinary or Higher National Certificate in building or a related discipline.
- Experience in Stock Condition Surveys for social housing.
- Experience of conflict management and dealing with vulnerable customers.
- Knowledge/experience of disrepair.
Repairs Inspector Fixed Term Contract in Coventry employer: Orbit Group
At Orbit, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer satisfaction and employee development. As a Repairs Inspector in Coventry, you'll benefit from a collaborative environment where your expertise directly impacts the quality of homes for our customers, alongside opportunities for professional growth and a commitment to maintaining high standards in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Inspector Fixed Term Contract in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the property and repairs sector, especially those who work at Orbit or similar companies. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of building maintenance and repair management. Be ready to discuss your experience with inspections and how you’ve handled customer complaints in the past.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've diagnosed building defects and provided effective solutions. This will demonstrate your ability to manage customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Orbit team.
We think you need these skills to ace Repairs Inspector Fixed Term Contract in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Repairs Inspector role. Highlight any relevant qualifications, like your RICS certification, and showcase your experience in building maintenance and repair management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer service in repairs delivery. Mention specific examples of how you've managed customer expectations or resolved issues in the past.
Showcase Your Technical Knowledge:Since this role involves inspections and technical assistance, be sure to mention your knowledge of building defects and relevant legislation. This will show us that you’re not just a people person but also technically savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and repair management. Familiarise yourself with relevant legislation like the Landlord & Tenant Act and the Building Safety Act. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in conducting inspections and managing repairs. Think about times when you successfully diagnosed building defects or managed customer expectations, as these will be key in this role.
✨Be Customer-Focused
Since this role is all about providing a dedicated customer-focused approach, be ready to discuss how you've handled customer complaints or escalations in the past. Highlight your conflict management skills and any experience working with vulnerable customers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the Property Repairs team's culture and how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
