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- Tasks: Support the Income team with compliance and customer engagement.
- Company: Join one of the UK's largest housing groups making a real difference.
- Benefits: Flexible working, training programmes, and career development opportunities.
- Why this job: Make an impact on communities while developing your skills in a rewarding role.
- Qualifications: Strong PC skills, good communication, and experience in office administration.
- Other info: Inclusive culture focused on progress and people.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a capable individual to provide support to our Income and Collection team. You will provide high quality compliance on all areas related to income collection and recovery. This will involve working across the Income team, producing high quality information, and engaging with customers. Please note the team work a mix of office and home based working. This role is part of Customer & Communities where you will help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve:
- High quality record keeping, reviewing case notes and records
- Collating documents - ensuring accuracy and following policy and procedure
- Work on online portal to review records and manage any compliance issues
- Deal with enquiries from the customer over phone, email and via letters
- Liaising with internal and external teams
- Strong PC skills, including Microsoft Office
- Experience and ability to interpret basic data reports
- Good customer communication skills
- Manage and prioritise own workload to ensure all deadlines are met
- Recent experience of office administration role - working at high volume
Desirable skills:
- Experience within Social Housing sector
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress from training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of: We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.
How we hire: We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Income Collection and Recovery Compliance Assistant in Coventry employer: Orbit Group
Contact Detail:
Orbit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection and Recovery Compliance Assistant in Coventry
✨Tip Number 1
Get to know the company! Research Orbit and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, make sure you can clearly articulate your thoughts. Role-play common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Be proactive! If you have the chance, reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have for someone looking to join the Income Collection and Recovery team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about wanting to work with us at Orbit. Don’t miss out on this opportunity!
We think you need these skills to ace Income Collection and Recovery Compliance Assistant in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Income Collection and Recovery Compliance Assistant. We want to see how you can contribute to our mission of supporting over 100,000 customers!
Showcase Your Communication Skills: Since you'll be dealing with customer enquiries, it's essential to demonstrate your strong communication skills in your written application. Use clear and concise language to show us that you can engage effectively with customers and colleagues alike.
Highlight Relevant Experience: If you've got experience in office administration or the social housing sector, make sure to mention it! We love seeing candidates who understand the environment we work in and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Orbit Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Income Collection and Recovery Compliance Assistant role. Familiarise yourself with compliance processes, record-keeping standards, and how to handle customer enquiries effectively. This will show that you're serious about the position and ready to contribute.
✨Showcase Your Skills
Highlight your experience with Microsoft Office and any relevant data interpretation skills during the interview. Be prepared to discuss specific examples of how you've managed high volumes of work in previous roles, especially in office administration or social housing. This will demonstrate your capability to handle the demands of the job.
✨Engage with the Values
Research the company’s values and mission before your interview. Be ready to discuss how your personal values align with theirs, particularly around community building and customer service. This connection can set you apart as a candidate who truly understands and believes in the company's purpose.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for compliance tracking, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
