Orbit Group is recruiting a Customer Resolutions Team Leader in Coventry. Hybrid role requiring two days per week in the Coventry office, 36.25 hours per week, and a fixed term through 31 December 2027.
You will lead day-to-day workflows, oversee caseloads and ensure timely, high-quality outcomes in a regulated environment. You will coach colleagues, manage performance, ensure compliance with the Housing Ombudsman Code, and develop a multi-skilled resolution service across customer-facing
#J-18808-Ljbffr
Customer Resolutions Team Leader — Hybrid in Coventry employer: Orbit Group
At Orbit, we are committed to creating a rewarding work environment that prioritises employee wellbeing and professional growth. As a leading housing group, we offer flexible working opportunities and comprehensive training programmes, ensuring that every team member can thrive while making a meaningful impact in the communities we serve. Join us to be part of a values-driven organisation where your contributions help shape an inclusive digital experience for over 100,000 customers.
