At a Glance
- Tasks: Support the complaints process and manage customer communications with precision.
- Company: Join Orbit, a leading housing group dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Other info: Inclusive culture with opportunities for growth and career progression.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Strong attention to detail, good communication skills, and IT proficiency.
The predicted salary is between 25000 - 30000 £ per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role involves working as a Coordinator in the Complaints and Customer Care Team as part of a high performing, results driven team where you will deliver outcomes to the highest level of performance and standard of service. You will need to have excellent attention to detail, the ability to review customer letters and emails, and input accurately onto the system. You will support the officers and managers and be able to speak and triage customers, so good communication will be vital. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve:
- Support the complaints process to ensure compliance with policy and regulatory requirements.
- Triage and manage all incoming complaints through various channels, ensuring accurate logging and categorisation.
- Request information from internal service areas to assist with the investigation of complaints.
- Highlight any operational risks identified during the complaints handling process.
What you’ll bring:
To be successful in this role of coordinator you will need:
- Excellent attention to detail.
- Good numeracy and communication skills.
- Good IT skills, including Microsoft Word, Excel and Outlook and the ability to interpret basic data reports.
- Demonstrate exceptional organisation and time management, adhering to strict timescales.
- Previous experience of office administration.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you with flexible working opportunities for many roles.
- A place to progress with training programmes and professional qualifications to support your growth.
- A purpose to feel proud of, making a difference to people together.
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Customer Resolutions Coordinator in Coventry employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture fosters personal and professional growth through tailored training programmes and flexible working opportunities, ensuring that every team member can thrive while contributing to a purpose-driven mission. Join us in making a difference for over 100,000 customers and experience the rewards of being part of a high-performing team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Coordinator in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orbit Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orbit Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolutions Coordinator in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orbit Group:Your cover letter is your chance to shine! Tell us why you want to work at Orbit Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orbit Group!
How to prepare for a job interview at Orbit Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
