Orbit Group is seeking a Customer Resolution Team Leader in Coventry for a hybrid role, 36.25 hours per week, £34,250 fixed term to 31 December 2027. You will lead day-to-day workflow, coach teams and ensure timeliness and quality of customer investigations while adhering to regulatory standards.
As a senior member of the Customer Resolutions service, you will drive performance, manage workload and support multi-skilled capability, with a focus on delivering fair and high-quality outcomes for
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Customer Resolution Team Lead — Compliance & Care in Coventry employer: Orbit Group
At Orbit, we are committed to creating a rewarding work environment that prioritises employee wellbeing and professional growth. As a leading housing group, we offer flexible working opportunities and comprehensive training programmes, ensuring that every team member can thrive while making a meaningful impact in the communities we serve. Join us to be part of a values-driven organisation where your contributions help shape an inclusive digital experience for over 100,000 customers.
