At a Glance
- Tasks: Conduct research to shape housing services and influence decision-making.
- Company: Join one of the UK's largest housing groups dedicated to affordable living.
- Benefits: Flexible working, professional development, and wellbeing programmes.
- Other info: Be part of a values-driven team focused on progress and people.
- Why this job: Make a real impact on communities and help shape future housing solutions.
- Qualifications: Strong data analysis skills and experience in customer insight roles.
The predicted salary is between 35000 - 45000 € per year.
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role
As a Customer Research & Insight Analyst, you will work across Orbit to embed a customer first mindset and ensure customers influence our long‑term decision making. By utilising a range of tools such as segmentation and future focused research you will feed into service design, policy development and strategic planning to deliver inclusive, responsive and sustainable housing services. You will drive strategic foresight by embedding horizon scanning into our ways of working, enabling the organisation to proactively track social change, innovation, and sector or wider market trends that inform decision-making and future planning. Your insights will help shape forward‑thinking approaches that reflect the diverse needs of our customers and enable the organisation to proactively respond to future challenges and opportunities. This role is part of our Customer directorate where you’ll help us to lead the way in keeping our promise to more than 100,000 customers.
What you’ll achieve
- Lead and deliver strategic research aligned with Orbit’s 2030 strategy, generating actionable insights into emerging tenant needs and future behaviours to inform policy, service design, and long‑term planning.
- Deliver high‑impact insight outputs, including interactive Voice of the Customer reports, visual dashboards, and workshops that influence Exec, Board, and Committee‑level decisions.
- Maintain a strong understanding of housing sector regulations, including the Consumer Standards, Tenant Satisfaction Measures (TSMs), and the Social Housing Regulation Act, while measuring and analysing the TSMs in line with regulatory reporting requirements to identify key drivers of tenant satisfaction and generate insights that inform service improvements and support our 2030 ambitions.
- Work collaboratively with Customer Excellence leads, operational teams, and colleagues across the organisation to embed the customer voice and actionable insights at every level of our services.
- Ensure that insights drive real change and continuous improvements, shaping the direction of customer journeys and influencing our ways of working.
- Drive the use of customer segmentation to inform services and improve inclusive, personalised customer journeys, with a focus on those with extra support needs or harder to reach groups.
What you’ll bring
- Ability to translate complex data into clear, compelling narratives and visual reports.
- Proven ability in managing/ maintaining large databases, with strong data literacy skills to interpret, validate and communicate data effectively.
- Proven experience of applying statistical and analytical techniques in a customer experience or insight role.
- Strong skills in both quantitative and qualitative research methodologies.
- Adept at simplifying complex concepts and adapting communication style to suit varied audiences.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values‑driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
How we hire
We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Customer Research & Insight Analyst in Coventry employer: Orbit Group
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those seeking meaningful work. Our inclusive culture fosters personal and professional growth through tailored training programmes and flexible working opportunities, ensuring that every employee can thrive while contributing to our mission of enhancing the lives of over 100,000 customers. Join us to be part of a values-driven organisation where your insights will directly influence positive change in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Research & Insight Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at Orbit. A friendly chat can open doors and give you insights that might not be on the job description.
✨Tip Number 2
Prepare for your interview by diving deep into Orbit’s values and recent projects. Show us how your skills align with our mission to create thriving communities. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights how you've used data to drive change. We want to hear about your impact and how you can help us shape the future of housing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Orbit.
We think you need these skills to ace Customer Research & Insight Analyst in Coventry
Some tips for your application 🫡
Show Your Passion for Customer Insight:When you write your application, let your enthusiasm for understanding customer needs shine through. We want to see how you can contribute to our mission of putting customers first and making a real difference in their lives.
Be Clear and Concise:We love a good story, but keep it straightforward! Use clear language to explain your experience and skills. Highlight how your background aligns with the role of Customer Research & Insight Analyst without going off on tangents.
Tailor Your Application:Make sure to customise your application for us at Orbit. Reference specific aspects of the job description and how your skills can help us achieve our 2030 strategy. This shows you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orbit Group
✨Know Your Data
As a Customer Research & Insight Analyst, you'll be dealing with complex data. Make sure you brush up on your data literacy skills and be ready to discuss how you've translated data into actionable insights in the past. Prepare examples that showcase your ability to simplify complex concepts for varied audiences.
✨Understand the Housing Sector
Familiarise yourself with housing sector regulations, especially the Consumer Standards and Tenant Satisfaction Measures (TSMs). Being able to discuss these regulations and how they impact customer experience will show your commitment to the role and the organisation's mission.
✨Showcase Your Research Skills
Be prepared to talk about your experience with both quantitative and qualitative research methodologies. Bring examples of how you've applied these techniques in previous roles to drive service improvements or influence decision-making. This will demonstrate your capability to deliver high-impact insight outputs.
✨Emphasise Collaboration
This role requires working closely with various teams across the organisation. Highlight your experience in collaborative projects and how you've successfully embedded customer voices into service design. Discussing specific instances where your insights led to real change will make a strong impression.
